Renewals Specialist – Contract Renewal Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of renewal processes for all Tier 1, 2, and 3 accounts, starting at tier-specific readiness milestones: 120 days for Tier 1, 90 days for Tier 2, and 60 days for Tier 3

• Oversee pricing discussions, contract documentation, and negotiations for renewals

• Collaborate with Sales on pricing exceptions, multi-year agreements, and contract documentation

• Monitor and report on revenue losses due to downgrades, seat reductions, and module losses during renewals

• Keep renewal status and forecasts updated in Salesforce

• Work alongside the Senior Director for portfolio-level renewal forecasting

• Identify at-risk renewals early and communicate with the assigned CSM and Senior Director

• Partner with CSMs and Mosaic's Sales team

⛳️ Requirements

• Bachelor’s degree or equivalent experience

• More than 3 years of experience in renewals, contracts, deal desk, or sales operations

• Preferably experienced in enterprise software or professional services

• Capability to independently handle commercial discussions related to pricing, terms, and documentation

• Strong organizational skills and CRM proficiency, particularly with Salesforce or similar systems

• Direct, hands-on experience with UKG or similar HCM/Payroll/WFM renewals is advantageous

• Experience collaborating across functions with customer success/account management and sales teams

🏝️ Benefits

• Flexible remote work arrangement

• Full-time employment