Renewals Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the processes involved in renewing customer contracts, presenting to key clients and senior executives to negotiate and finalize contract renewals.

• Build and sustain long-term relationships to enhance future retention and revenue potential.

• Promote contract growth by generating upsell opportunities and discovering innovative methods to add value during renewal periods.

• Collaborate with BrowserStack's customer-facing teams to create and execute strategic plans for customer retention.

• Utilize data-driven insights on customer health and proactively engage with at-risk customers to boost retention rates.

• Manage account and contact details throughout the customer lifecycle using Salesforce.com.

• Maintain a deep understanding of BrowserStack products and target industries to support retention initiatives.

⛳️ Requirements

• 2-7 years of experience in Renewals or Account Management within a SaaS environment.

• Excellent communication and negotiation abilities, providing clear and concise guidance via email, phone, or in-person with a casual yet confident tone.

• Strong cross-collaboration skills.

• Familiarity with SFDC or comparable CRM platforms.

🏝️ Benefits

• Medical Insurance: Extensive INR 5,00,000 coverage for the employee, spouse, up to 2 dependent children, and parents or parents-in-law.

• Statutory Benefits: Gratuity in accordance with the Payment of Gratuity Act, 1972.

• Paid Time Off: 25 days of annual paid leave (including Annual & Sick Leave), in addition to public holidays and special life-event leaves.

• Remote-First work environment, allowing employees to work from home.

• Remote-First Allowance for home office setup, connectivity, accessories, and co-working spaces, ensuring an excellent remote work experience.