Renewals Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Account Managers/Executives to meet renewal and expansion sales objectives.

• Achieve targets for renewal rate, renewal ACV, and renewal billings within a designated territory.

• Oversee the pipeline of renewal opportunities that are not handled by AM/AE partners.

• Work alongside teammates to enhance net revenue retention.

• Build and nurture relationships with partners, buyers, and key influencers.

• Sustain customer and partner relationships while aligning business needs with Sophos solutions.

• Identify potential renewal risks and coordinate mitigation strategies with partners, sales teammates, and customer success.

• Gather necessary documentation to accurately recognize revenue transactions.

• Manage the complete renewals process and ensure precise forecasts in Salesforce.

• Adhere to established renewals sales processes and policies.

• Implement sales campaigns, log activities, and follow up on assigned tasks.

• Execute customer engagement cadences and strategic account plans.

• Assist with expansion business related to upcoming renewals.

• Tailor engagement strategies based on whether the segment is enterprise, midmarket, or commercial.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Communications, or Marketing is preferred; or relevant experience in previous positions.

• 1-3+ years of experience in renewal account management or sales roles dealing with decision-makers in large organizations.

• Demonstrated history of meeting and exceeding sales quotas.

• Familiarity with Salesforce Lightning and CPQ.

• Knowledge of Outreach, Microsoft Excel, Microsoft Power BI, and Microsoft Outlook.

• Strong comprehension of the Renewals sales cycle, buyer personas, and decision-making processes.

• Skills in retention risk discovery, value proposition presentation, negotiation, and closing.

• Excellent communication and interpersonal abilities.

• Capability to collaborate with cross-functional teams and cultivate customer relationships.

• Self-motivated and proactive; able to work independently and prioritize effectively.

• Solid technical knowledge and strong cybersecurity expertise is a plus.

• Experience in selling through and with channel partners.

• Ability to excel in a team-selling environment.

• Legal authorization to work in the United States without employer sponsorship.

🏝️ Benefits

• Targeted sales commissions.

• Comprehensive benefits package.

• Remote-first work model.

• Employee-led diversity and inclusion networks.

• Annual charity and fundraising initiatives.

• Volunteer days.

• Global employee sustainability initiatives.

• Global fitness and trivia competitions.

• Global wellbeing days.

• Monthly wellbeing webinars and training.

• Equal-opportunity policies and adjustments in the recruitment process.