Renewals Contract Management Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Utilize asset management data to create timely and precise renewal quotes that align with calculation files and contract terms.

• Collaborate closely with the Customer Success team on calculation sheets, and validate accounts, assets, and opportunities.

• Conduct renewal pricing calculations and prepare renewal proposals along with related quoting information.

• Continuously develop and implement PERS renewal pricing calculations, proposals, and quotes proactively.

• Generate customer quotes and oversee follow-up activities via phone and email communication.

• Update and maintain accurate customer data records for all PERS clients.

• Execute data entry and enrichment to aid in installed base cleanup and database integration efforts.

• Provide support to Customer Success with data related to renewals, pricing, quoting, and account activities.

• Address requests from other PERS teams and represent the Renewals team in a professional manner.

• Assist with warranty-related processes, including the maintenance of service contracts.

• Carry out rebooking activities as necessary.

• Manage cases and associated follow-up actions pertaining to renewals and customer account needs.

• Offer support for additional projects and operational initiatives.

• Independently oversee daily workload, prioritize follow-up tasks, and handle incoming cases.

⛳️ Requirements

• Bachelor’s degree in Business, Finance, Analytics, Economics, or a related field, or equivalent experience.

• Experience in a similar role or in sales support, customer service, order management, proposal management, or project management.

• Proficient in the English language.

• Ability to juggle multiple priorities in a fast-paced setting.

• Strong sense of urgency with effective prioritization skills.

• Exceptional attention to detail and a commitment to maintaining data integrity.

• Analytical, curious, and solution-oriented mindset.

• Results-driven with the capability to overcome obstacles and execute tasks successfully.

• Strong collaborative skills and the ability to work efficiently within cross-functional and matrixed organizations.

• Effective written and verbal communication skills.

• Excellent interpersonal skills with the ability to build relationships across teams.

• Self-motivated, proactive, and comfortable working independently.

• Adaptable and enthusiastic, with a proven ability to thrive in a dynamic business environment.

🏝️ Benefits

• Fully remote work arrangement.

• No relocation assistance provided.