Renewals Contract Management Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Utilize asset management data to create timely and precise renewal quotes that align with calculation files and contract stipulations.

• Collaborate with the Customer Success team on calculation sheets, account, asset, and opportunity validation, as well as renewal pricing calculations and proposal preparation.

• Formulate and implement PERS renewal pricing calculations, proposals, and quotes.

• Produce customer quotes and oversee follow-up activities through phone and email communication.

• Update and keep accurate customer data records for PERS clients.

• Conduct data entry and enrich existing data for installed base cleanup and database integration.

• Assist with renewal-related data, pricing, quoting, and account management tasks.

• Address requests from other PERS teams and act as a representative for the Renewals team.

• Aid in warranty-related processes, which include maintaining service contracts.

• Execute rebooking tasks as necessary.

• Manage cases and follow-up initiatives that support renewals and customer account requirements.

• Contribute to additional projects and operational initiatives.

⛳️ Requirements

• A Bachelor's degree in Business, Finance, Analytics, Economics, or a related field, or equivalent professional experience.

• Experience in a similar role or in sales support, customer service, order management, proposal management, or project management.

• Proficient in English language.

• Highly organized, capable of managing multiple priorities in a fast-paced setting.

• Strong sense of urgency and an ability to prioritize effectively.

• Exceptional attention to detail with a commitment to maintaining data integrity.

• Possess an analytical, curious, and solution-focused mindset.

• Results-oriented with the ability to navigate challenges and execute effectively.

• Excellent collaboration skills and the ability to work efficiently across cross-functional and matrixed teams.

• Strong written and verbal communication abilities.

• Excellent interpersonal skills, with the capability to foster relationships across teams.

• Self-driven, proactive, and comfortable working independently.

• Adaptable and enthusiastic, thriving in a dynamic business environment.

🏝️ Benefits

• Fully remote work arrangement.

• Relocation assistance is not provided.