Renewal Sales Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate across various departments such as Sales, Legal, Deal Desk, and Finance as required.

• Lead the initial negotiations for renewal contracts with clients and escalate issues when necessary.

• Manage customer license audits for Sales and Customer Success, resolving any discrepancies that arise.

• Respond swiftly and accurately to incoming customer inquiries and internal communications.

• Provide exceptional customer service throughout the renewal process.

• Ensure that renewals are finalized prior to their expiration dates.

• Oversee a pipeline of renewal quotes and orders.

• Maintain the integrity of CRM data in Salesforce and Salesforce CPQ, including forecasting and tracking activities.

• Relay customer feedback to the relevant internal teams.

• Handle monthly renewals for assigned Arena customers and direct them to the appropriate customer contacts.

• Identify strategic opportunities through contract evaluations and collaboration with Sales.

• Clearly communicate company policies and limitations that could affect customer requests.

• Suggest alternative subscription options when customer requests cannot be fulfilled.

• Adhere to PTC’s Code of Conduct.

⛳️ Requirements

• Candidates must be legally authorized to work in the United States.

• Should not require current or future employment-based immigration sponsorship from PTC.

• Ability to work collaboratively with Sales, Legal, Deal Desk, and Finance.

• Proven capability to lead initial renewal contract negotiations and escalate issues appropriately.

• Experience or proficiency in processing customer license audits and resolving discrepancies.

• Ability to respond promptly and accurately to customer inquiries and internal communications.

• Strong customer service orientation throughout the renewal lifecycle.

• Ability to finalize renewals before their expiration dates.

• Excellent prioritization and time management capabilities.

• Familiarity with maintaining CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking.

• Proficient in communicating customer feedback to internal teams.

• Capability to process monthly renewals and direct them to the correct customer contacts.

• Ability to identify strategic opportunities through contract reviews and collaboration with Sales.

• Ability to explain company policies and limitations that may impact customer requests.

• Ability to propose alternative subscription options.

• Commitment to adhering to PTC’s Code of Conduct.

🏝️ Benefits

• Comprehensive benefits (details available on PTC’s Careers Page).

• Equal Opportunity Employer.

• Workplace accessibility accommodations provided.

• An inclusive work environment that values diverse ideas, identities, cultures, and perspectives.