Renewal Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the schedule for renewal manager evaluations and align forecasts with Customer Success business-unit leaders.

• Facilitate weekly leadership meetings alongside the Renewals leader and Finance team.

• Present the finalized vetted Weekly Deck handoff.

• Oversee the complete weekly renewal forecasting process.

• Retrieve and update the ATR model using the Google Colab notebook.

• Review and modify the Forecast Walk with manual corrections in Salesforce.

• Update the week-over-week dashboard with necessary adjustments.

• Maintain the FCST Call Calculator for upcoming quarterly and annual discussions.

• Develop weekly commentary that clarifies forecast changes and account-level transitions.

• Reestablish the Rhythm of Business commentary and Weekly Narrative to ensure it remains on a consistent weekly schedule.

• Manage the Renewal Save List, oversee save plays and win-back strategies, and create deal summaries.

• Serve as the authority on the ATR model and Forecast Walk, ensuring it is the definitive reference.

• Address discrepancies such as linking gaps, debooks, and amendment mistakes before reporting to leadership.

• Build and sustain the Google Colab notebook and analytics workflow for automated weekly forecast updates.

• Collaborate with Renewals, CS business-unit leaders, Sales, and Finance on ensuring forecast accuracy and visibility of targets.

• Identify structural issues such as the absence of a formal Sales/Renewals interlock.

• Accomplish first-year objectives, including timely weekly forecasting, enhanced linking accuracy, a documented save-plays program, and a functional Renewals/Sales interlock.

⛳️ Requirements

• Three to five years of experience in Renewals Operations, Revenue Operations, or a related GTM operational role, managing a recurring forecasting process end to end.

• Proficient in Salesforce for renewal opportunities, quoting, and linking.

• Familiarity with Google Colab or similar notebook-based scripting and analytics tools.

• Ability to thrive in a high-pressure, weekly-cadence environment.

• Strong skills in Excel and Google Sheets modeling.

• Excellent written communication for generating leadership-ready weekly narratives.

• Experience with ATR or similar renewal-tracking models is a plus.

• Background in an operational matrixed reporting structure is desirable.

• All employees are required to pass a background check.

• Candidates may need to confirm their legal name, current physical location, valid contact number, and residential address.

🏝️ Benefits

• Competitive compensation.

• Ownership program available for all full-time employees.

• Flexible work culture.

• Generous time off, which includes local holidays and an annual “Dim the Lights” period in late December.

• Comprehensive wellness programs and mental health support.

• Resources for learning and development.

• Professional development tools.

• Tuition reimbursement.

• Necessary technology and tools to excel in your role.

• Motivosity employee recognition program.

• An inclusive and supportive culture.

• Background check and identity verification required as part of the hiring process.