Renewal Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of contract administration and renewal workflows for the team.

• Oversee renewal calendars, assess upcoming renewals and auto-renewals, ensure Account Directors remain on schedule, collaborate with Revenue Operations on contract modifications and updates, and upload finalized agreements to SharePoint.

• Track accounts for retention risks by monitoring engagement and usage signals, and identify potential churn risks.

• Personally oversee a portfolio of on-demand accounts, which encompasses renewals, auto-renewals, account planning, pricing discussions, and Salesforce opportunity updates.

• Assist with client onboarding and training, while effectively communicating product value to client decision-makers.

• Record renewal discussions in Salesforce and ensure clear documentation of account, opportunity, and risk information.

• Coordinate client billing contacts and maintain communication with the Finance department.

• Work together with Client Success on account management, user activation/deactivation, account assignments, and upsell opportunities.

• Report to Revenue Operations and maintain close collaboration with Sales Leadership, Client Success, and Finance.

⛳️ Requirements

• At least 2 years of experience in contract administration or renewal management, preferably in a B2B subscription business model.

• Background in client success management is highly advantageous, though not mandatory.

• Capability to coordinate workflows, manage deadlines, and follow up in a persistent yet diplomatic manner.

• Detail-oriented approach to documentation and strong Salesforce account management skills.

• Excellent client-focused communication skills, including value positioning, managing renewal objections, and handling cancellation discussions.

• Highly organized with the ability to manage a personal portfolio of accounts while overseeing team-wide renewal workflows.

• Bachelor’s degree in Business Administration, Public Policy, Marketing, or a related field, or equivalent experience.

• Comfortable and effective in a remote working environment.

🏝️ Benefits

• Excellent medical insurance plan.

• Dental Insurance.

• Life & Disability insurance.

• Flexible spending accounts.

• Unlimited PTO!

• Eleven Paid Holidays.

• $3,000 Employee Referral Program.

• Employer contribution to 401(k) plan.

• Rewards and recognition programs.

• Regular team-building events and happy hours.

• Weekly CEO-led town halls.

• Flexible PTO policies.