Renewal Coordinator, French & English Speaking

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Take ownership of and manage a portfolio of renewal contracts within a designated territory.

• Employ win/win negotiation techniques for a substantial number of renewals, enhancing contract value while safeguarding and boosting customer trust.

• Drive account growth by identifying additional opportunities during contract renewals.

• Maintain and regularly update a rolling forecast for the territory.

• Identify renewal risks and communicate them to internal teams to develop effective resolution strategies.

• Work collaboratively with Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product Management teams.

• Analyze various problems using data and recognizable factors.

• Follow internal best practices related to Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes, and Forecasting.

• Meet financial and strategic revenue, bookings, and billings goals.

• Prioritize the portfolio to achieve the most advantageous results.

• Utilize customer data and behavior to evaluate renewal health.

• Report directly to the Manager of Renewal Specialists as an individual contributor.

⛳️ Requirements

• Must be eligible to work in Egypt.

• Proficient in both written and spoken English and French.

• A bachelor's degree is preferred.

• Minimum of 2 years of experience in Renewal Management, Account Management or Customer Success, preferably within SaaS environments.

• Strong negotiation abilities with a track record of completing contracts punctually.

• Capability to demonstrate a strategic approach to facilitate persuasive value discussions with executives.

• Experience in a sales role with quota responsibilities and a proven record of success.

• Solid process management, financial understanding, and contractual engineering expertise.

• Ability to swiftly adapt to potential changes in priorities.

• High level of urgency, organization, and prioritization skills.

• Competence in managing the renewal cycle while coordinating necessary resources.

🏝️ Benefits

• Reasonable accommodations available for qualified individuals with disabilities during the job application process.

• Religious accommodations provided during the application process.

• Equal opportunity for success and a voice in the workplace.

• Support from the Talent organization for any application-related issues, concerns, or technical challenges.