Remote Support Analyst – B3, TJMG

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Strive to ensure that service levels meet and are maintained according to established standards.

• Conduct both remote and on-site support activities that align with the professional profile.

• Maintain clear and effective verbal and written communication with users, providing explanations of solutions in an easily understandable way.

• Offer updates on the status of requests whenever requested.

• Utilize knowledge base guidelines to manage requests efficiently.

• Carry out tasks as defined for the ITIL Service Desk function.

• Execute other responsibilities of a similar nature and complexity that are compatible with the position.

⛳️ Requirements

• A minimum of 1 year of verified experience in a technical support role, as evidenced by an employment record or signed contracts.

• At least one of the following qualifications in the ICT field:

• Completion or ongoing participation in a technical-level program.

• Completion or ongoing pursuit of a higher education degree.

• HDI Support Center Analyst certification.

• ITIL Foundation training with at least 10 hours of classroom instruction.

• Knowledge of hardware.

• Proficiency in technical English.

• Familiarity with information security practices.

• Understanding of ITIL incident, problem, request, and change processes.

• Experience with Windows 10 or later operating systems.

• Capability to document support solutions effectively.

• Strong and clear verbal and written communication skills.

• Eagerness to learn new technologies.

• Ability to maintain composure and solve problems under pressure.

• Patience.

• Proactive attitude.

• The position is also open to candidates with disabilities.

🏝️ Benefits

• Transportation allowance – Support for daily travel between home and the workplace.

• Meal/Food allowance – Monthly credit available for meals or purchases at participating venues.

• Medical and Dental Insurance – Comprehensive health plans that ensure access to quality care.

• Life Insurance – Financial security for the employee and their family.

• Training and Development – Continuous professional growth opportunities.

• Partnership with Sesc.

• A healthy, safe, and motivating work environment.