Relocation Consultant

This is a fully remote position, open to applicants in Australia.

📋 Description

• Establish trustworthy relationships with relocators throughout their relocation experience, serving as their primary point of contact.

• Engage via the PerchPeek app and through supportive, consultative phone calls.

• Grasp customer needs, clearly explain relocation services, and offer expertise, guidance, and assistance.

• Manage challenging or intricate inquiries and scenarios, escalating issues as necessary.

• Provide knowledgeable insights regarding relocation and life in the destination country.

• Assist relocators with company relocation policies and allowances.

• Suggest and organize additional services, including immigration, tax, and shipping providers.

• Keep accurate and valuable data for analysis, reporting, and insights.

• Aid in the implementation of process improvements, procedures, and tools.

• Assign tasks to third-party consultants and oversee service delivery in accordance with SLAs.

• Identify and address escalations, delivery challenges, and inefficiencies.

• Guide relocators in utilizing the Relocator App along with its tools and resources.

• Promote knowledge retention and contribute to the PerchPeek content library.

• Collaborate with fellow Relocation Coaches for problem-solving and sharing of knowledge.

⛳️ Requirements

• Must be able to live and work in Australia.

• Proficient in both verbal and written English.

• Familiarity or personal experience with Australia’s major cities and lifestyle norms.

• Knowledge of other APAC countries and their local lifestyles is an advantage.

• No previous relocation experience is necessary.

• Proven ability to cultivate trustworthy customer relationships.

• Organized and efficient, capable of prioritizing time among customer portfolios and relocation schedules.

• Articulate and concise in both written and verbal communication.

• Ability to customize communications for individual customers.

• Comfortable in managing expectations and tactfully addressing concerns or objections.

• Strong commitment to delivery and completion of tasks.

• Detail-oriented with the capacity to provide accurate recommendations.

• Able to navigate ambiguous situations and adapt to demanding customer needs.

• Resilient and adaptable.

• Highly self-sufficient and capable of thriving in a fully remote and independent work environment.

• Customer-centric approach.

• Previous experience in Global Mobility, Relocation, Customer Success, Concierge, Personal Assistant roles, Support, Operations, travel, hospitality, SaaS startups, or HR is beneficial but not mandatory.

🏝️ Benefits

• Complimentary training course on becoming a successful Flex Relocation Coach.

• Paid training for all internal systems.

• Extensive free training and up-skilling program.