Release Customs Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Efficiently process, rate where applicable, and release client shipments in a timely manner according to operational procedures and service standards.

• Generate customs entries by examining shipment documentation and selecting clients, records, vendors, keywords, and HS codes.

• Input shipment details for release, rating, and billing, ensuring all mandatory fields are both complete and accurate.

• Assess the value for duty and tariff treatment based on invoice details and terms of sale.

• Communicate with Release Import Analysts or client service teams regarding any missing documentation, information, or instructions.

• Validate documentation for release conditions, compliance, and rating accuracy.

• Adhere to SOPs, ESPs, business rules, and specific client instructions.

• Identify outdated or ineffective procedures and suggest improvements.

• Conduct research and respond professionally to Call Center inquiries via phone or email.

• Prioritize tasks based on client and customs requirements.

• Escalate two-step release requirements and any authorization or release issues.

• Update, approve, and release billing information as necessary.

• Assist with billing and ASR data entry as needed.

• Engage in daily Release Operations activities alongside team members.

• Utilize available system automation tools to facilitate release processing.

• Perform additional related duties while adhering to established policies and procedures.

⛳️ Requirements

• High School diploma/GED or equivalent is necessary.

• Progressing towards or having successfully completed the Certified Customs Specialists (CCS) designation with CSCB or NCBFAA is essential if not already achieved.

• Successful completion of the CCS examination is required for further career advancement.

• Exceptional oral and written communication skills along with strong organizational abilities.

• Interpersonal skills that are client service-oriented.

• Capacity to manage high volumes of work and adhere to tight deadlines.

• Strong attention to detail, organization, completeness, and accuracy.

• Proficient analytical and problem-solving skills.

• Ability to make decisions and recommendations within authorized parameters.

• Excellent time management capabilities.

• Capacity to present a professional demeanor.

• Proficiency in Word and Excel.

• Availability to work from Tuesday to Saturday, 1:30 a.m. to 10:00 a.m. EST.

• No prior experience is necessary.

🏝️ Benefits

• Opportunities for incentives.

• Comprehensive benefits package.

• Professional development opportunities.

• Continuous learning prospects.

• Long-term support offered.

• Flexible, growth-oriented work environment.

• Recognition of achievements.

• Accommodations available throughout the recruitment process for applicants and employees with disabilities.