Reimbursement Specialist – Patient Accounts

This is a fully remote position, open to applicants in Utah.

📋 Description

• Address billing inquiries from patients, providers, and internal clients via inbound calls.

• Interact with patients through telephone, email, and live chat.

• Assist clinicians, insurers, and the management team to ensure timely account collections.

• Manage aged accounts.

• Investigate and reconcile credit balance accounts and make adjustments as necessary.

• Assess patient insurance coverage for genetic testing.

• Accurately document activities in process notes.

• Contribute to the Quality Assurance program.

• Adhere to relevant CLIA and HIPAA regulations.

⛳️ Requirements

• High school diploma or GED equivalent is mandatory.

• A minimum of 1 year of experience in customer service/call center, preferably in medical billing, health insurance, or collections.

• Strong customer service and telephone communication skills, along with effective problem-solving and decision-making abilities.

• Exceptional time management, organizational, communication, multitasking, and teamwork capabilities.

• Experience in insurance billing with a solid understanding of ICD-10, CPT, and HCPCS coding is preferred.

• Bilingual proficiency in English and Spanish is preferred.

• Capability to lift up to 20 pounds regularly.

• Ability to perform tasks such as stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching.

• Proficiency in using equipment and tools necessary for executing essential job functions.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment that values teamwork and collaboration.