Rehab Product Support Associate

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with the Field Sales team as a cohesive unit to enhance applications and configurations of advanced Rehab products.

• Offer ongoing training, development, and support for Rehab products, particularly Q Logic electronics, to customers, therapists, and VA facilities.

• Liaise with Rehab Product Specialists, Regional Managers, and the Quantum Team to address the needs of Rehab providers within the designated Field Sales territory.

• Travel across the assigned territory to deliver Quantum product training and presentations.

• Assist in educational presentations and technical training within the territory.

• Address Quality Assurance issues and concerns effectively.

• Provide field data regarding growth opportunities to Rehab Product Specialists and the Regional Manager.

• Maintain an inventory of demonstration chairs, electronics, and accessories.

• Manage time and territory in a cost-efficient manner.

• Submit monthly expenses and weekly travel itineraries promptly.

• Support providers and technical staff with troubleshooting and repairs of field units.

• Participate in VA clinics and related activities.

• Adhere to safety and security protocols and report any accidents, incidents, or injuries without delay.

• Complete Annual CTPAT Security Training as required.

• Exhibit continuous improvement and sound business judgment.

• Collaborate effectively with all Pride departments to surpass internal and external expectations.

⛳️ Requirements

• Must possess a team-oriented attitude, be friendly, professional, detail-oriented, and honest.

• Capability to multitask, solve problems, and prioritize effectively in a fast-paced environment.

• Ability to work cross-functionally with various departments.

• Skills in assembling and troubleshooting mechanical and electrical devices.

• Willingness to travel for the company and transport demonstration equipment.

• Capacity to lift, push, or pull up to 50 lbs.

• Strong motivation to achieve advancement and continuous improvement.

• Basic working knowledge of Microsoft Word, Excel, and PowerPoint.

• Exceptional web navigation skills.

• Excellent verbal and written communication abilities.

• Strong planning, customer service, public speaking, and presentation skills.

• Preferred: Basic working knowledge of Pride operating systems.

• Preferred: Basic understanding of clinical diagnoses and equipment considerations.

• Preferred: Strong mechanical and/or electrical assembly and troubleshooting skills.

• Minimum of 1 year of experience in electro-mechanical applications within a healthcare, sales, manufacturing, and/or production setting, or an Associate Degree in a related healthcare field, or a Bachelor’s Degree.

• Preferred: At least 2 years of experience in the Mobility Industry.

• Preferred: Current or previous successful employment with Pride Mobility Products Corporation.

• High School Diploma or GED is required.

• Preferred: Associate Degree in a healthcare-related field.

• Preferred: Assistive Technology Professional (ATP) Certification.

• Must be legally authorized to work in the United States without sponsorship, both now and in the future.

• This is a safety-sensitive position.

• Must comply with applicable safety and security regulations.

🏝️ Benefits

• Starting salary of $56,630 with potential for commission.

• Remote work opportunities available.

• Equal Opportunity Employer.

• Affirmative Action Employer.

• Reasonable accommodations or assistance for applicants with disabilities.