Rehab Product Support Associate

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with Field Sales as an integrated team to develop and concentrate on the applications and configurations of advanced Rehab products.

• Provide training, development, and support for Rehab products, including Q Logic electronics, for customers, therapists, and VA facilities.

• Liaise with Rehab Product Specialists, Regional Managers, and the Quantum Team to meet the needs of Rehab providers.

• Travel within the designated territory to conduct training and presentations on Quantum Products.

• Assist in delivering educational presentations and technical training.

• Communicate any Quality Assurance issues and concerns.

• Report field data and identify growth opportunities to Rehab Product Specialists and the Regional Manager.

• Maintain an inventory of demo chairs, electronics, and accessories.

• Manage time and territory in a cost-effective manner.

• Submit monthly expense reports and weekly travel itineraries.

• Provide support to providers and technical staff with troubleshooting and repairs of field units.

• Participate in VA clinics and related activities.

• Adhere to safety and security protocols, promptly reporting any accidents, incidents, or injuries.

• Complete the Annual CTPAT Security Training.

• Commit to continuous improvement and demonstrate sound business judgment.

• Collaborate effectively with all Pride departments to surpass internal and external expectations.

⛳️ Requirements

• A team player who is friendly, professional, detail-oriented, and trustworthy.

• Capable of multitasking, problem-solving, and prioritizing in a fast-paced environment.

• Ability to work collaboratively across multiple departments.

• Proficient in assembling and troubleshooting mechanical and electrical devices.

• Willingness to travel for the company and transport demo equipment.

• Ability to lift, push, or pull up to 50 lbs.

• Strong drive for personal advancement and continuous improvement.

• Basic working knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.

• Excellent web navigation capabilities.

• Strong verbal and written communication skills.

• Exceptional planning, customer service, public speaking, and presentation abilities.

• Basic knowledge of Pride operating systems is preferred.

• Familiarity with clinical diagnoses and equipment considerations is advantageous.

• Preferred strong mechanical and/or electrical assembly and troubleshooting skills.

• At least 1 year of experience with electro-mechanical applications in a healthcare, sales, manufacturing, or production environment, or an Associate Degree in a related healthcare field, or a Bachelor's Degree in place of the related Associate Degree.

• A High School Diploma or GED is required.

• Must be legally authorized to work in the United States without sponsorship now or in the future.

• This is a safety-sensitive position.

• Completion of the Annual CTPAT Security Training is mandatory.

🏝️ Benefits

• Starting salary of $56,630 USD per year.

• Potential for commission earnings.