Registered Nurse – Transfer Center Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Coordinate the logistics of patient transfers by utilizing client-defined workflows to facilitate patient acceptance and bed placement.

• Determine the appropriate level of care, accepting provider, consultation, and access from hospitals, clinics, extended care facilities, and physician offices.

• Ensure precise clinical representation, prompt access, suitable bed assignment, and accurate documentation of patient information.

• Collaborate with clinicians, physicians, hospital personnel, medical staff, leadership teams, and external agencies.

• Employ critical thinking and clinical decision-making skills to create suitable destination care plans.

• Serve as a liaison among patients, physicians, hospital personnel, client facilities, and external agencies.

• Oversee individual and team compliance and performance metrics.

• Support process modifications as well as regulatory and quality initiatives.

• Identify, track, and report obstacles to patient access and throughput.

• Report safety, compliance, and operational risks through the established chain of command.

• Engage in process improvement, professional development, peer development, peer review, shared leadership, and quality data collection.

• Maintain a valid RN license in the states where transfer center services are provided.

• Perform additional tasks and analyses as requested or directed.

• Work assigned shifts on a six-week rotation, including every other weekend, on-call duties, and rotating holiday responsibilities.

• Complete three weeks of orientation from 8:00 a.m. to 4:30 p.m. ET and align with a preceptor during the fourth week.

⛳️ Requirements

• Active Registered Nurse (RN) license – Required.

• Active multistate/compact RN licensure – Required if applicable based on the state of residence.

• Associate Degree in Nursing or diploma (ADN) – Required.

• Minimum of 1 year of acute care experience – Required.

• Must have a designated workspace with a locked door, in accordance with HIPAA regulations.

• A secondary work location that meets HIPAA regulations is encouraged.

• Minimum internet speed of 100 Mbps download and 20 Mbps upload at both primary and secondary work locations.

• Proficient in EHR data entry, telephony systems, and office software.

• Familiarity with EMTALA, Ethics and Compliance, quality initiatives, and HIPAA regulations.

• Skilled in Microsoft Office tools, including Outlook, MS Teams, Excel, and Word.

• Ability to review and interpret patient transfer case information.

• Capacity to escalate and inform about changes in patient status.

• Ability to document tasks and conversations related to patient transfers.

• Demonstrated critical thinking, active listening, attention to detail, and multitasking abilities.

• Excellent oral and written communication skills.

• Bachelor’s degree in nursing (BSN) – Preferred.

• 3+ years of acute care experience – Preferred.

• Experience in a healthcare contact center – Preferred.

• Familiarity with Epic electronic health records – Preferred.

• Experience with Genesys contact centers – Preferred.

🏝️ Benefits

• Competitive salary, incentives, referral bonuses, and a 403(b) plan with employer contributions (when eligible).

• Coverage options for medical, dental, vision, and prescriptions, along with HSA/FSA options, life insurance, mental health resources, and discounts.

• Paid time off, parental leave, FMLA leave, short- and long-term disability, and backup care for children and elders.

• Tuition assistance, support for professional development, and continuing education opportunities.

• Work-from-home arrangements available.

• Flexible shift options across days, evenings, and nights.