Registered Nurse – Transfer Center Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee the logistics for patient transfers, including acceptance, consultation, access, and bed placement.

• Determine the suitable level of care, accepting provider, and destination plan for referred patients.

• Collaborate with clinicians and providers to relay precise clinical presentations and patient information.

• Guarantee timely access, suitable bed assignments, accurate documentation, as well as quality, safety, and efficiency.

• Utilize EHR, telephony, and office systems while ensuring the protection of PHI.

• Employ problem-solving, critical thinking, and clinical decision-making skills to recommend optimal patient outcomes.

• Serve as a liaison among patients, physicians, hospital personnel, referring facilities, receiving facilities, and external agencies.

• Monitor compliance and performance for individuals and teams.

• Facilitate process changes and support regulatory and quality initiatives.

• Identify, assess trends, and report obstacles to patient access and throughput.

• Communicate safety, compliance, and operational risks through the established chain of command.

• Engage in process improvement, professional growth, peer development, peer review, and shared leadership.

• Assist in the collection of quality data.

• Maintain an active RN licensure in the states where transfer center services are offered.

• Commit to assigned shifts, including every other weekend, on-call duties, and rotating holidays.

• Execute additional tasks and analyses as requested or directed.

⛳️ Requirements

• An active Registered Nurse (RN) license is mandatory.

• An active multistate/compact RN license is required if applicable based on the state of residence.

• An Associate Degree in Nursing or diploma (ADN) is required.

• A minimum of 1 year of acute care experience is required.

• A designated workspace with a locked door is necessary, in compliance with HIPAA regulations.

• A secondary work location is encouraged, adhering to HIPAA regulations.

• A minimum internet speed of 100 Mbps download and 20 Mbps upload is required at both primary and secondary work locations.

• Proficiency in Microsoft Office tools, including Outlook, MS Teams, Excel, and Word is essential.

• Competence in EHR data entry, telephony systems, and office systems is required.

• Familiarity with EMTALA, Ethics and Compliance, quality initiatives, and HIPAA regulations is necessary.

• Ability to review and interpret patient transfer case information is vital.

• Capability to escalate and inform relevant parties about changes in patient status is crucial.

• Proficiency in documenting tasks and discussions related to patient transfers is required.

• Strong critical thinking and clinical decision-making skills are essential.

• Excellent oral and written communication abilities are necessary.

• Skills in active listening, teamwork, relationship building, multitasking, attention to detail, and adaptability are important.

• Experience with the Epic electronic health record system is preferred.

• Genesys contact center experience is preferred.

• Experience in a healthcare contact center is preferred.

• A Bachelor's degree in nursing (BSN) is preferred.

• Over 3 years of acute care experience is preferred.

🏝️ Benefits

• Competitive pay.

• Incentives.

• Referral bonuses.

• 403(b) with employer contributions (when eligible).

• Coverage for medical, dental, vision, and prescriptions.

• HSA/FSA options available.

• Life insurance provided.

• Access to mental health resources and discounts.

• Paid time off offered.

• Parental and FMLA leave available.

• Short- and long-term disability coverage.

• Backup care for children and elders.

• Tuition assistance provided.

• Support for professional development and continuing education.