Registered Nurse – RN Triage Call Center

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Manage calls regarding symptoms by utilizing established protocols.

• Document findings through the EPIC system for tracking and quality evaluation.

• Offer general health information to callers from the public as per approved guidelines.

• Evaluate the information needs of public callers and supply data from authorized sources.

• Interact with patients, physicians, and others in a professional, calm, and positive manner.

• Relay summaries of patient interactions to the respective physicians.

• Log all communications with patients, families, and physicians, ensuring timely submission to leadership.

• Commit to ongoing professional development, enhancing clinical knowledge, technical skills, training, and credentials.

• Tailor communication and behavior to suit the specific patient demographic.

• Undertake additional related tasks as necessary.

• Ensure adherence to relevant laws, accreditation standards, and regulatory requirements.

• Report any known or suspected unethical practices, safety concerns, or compliance issues.

⛳️ Requirements

• A diploma in nursing is mandatory.

• A minimum of 2 years of pertinent experience is required.

• A current registered nurse (RN) license in the state of practice is essential.

• Proficiency in computers, software, and web-based applications is necessary.

• Strong verbal and written communication skills are required.

• Exceptional interpersonal abilities are a must.

• Good judgment and the capability to manage challenging situations are essential.

• Excellent organizational and time management skills are required.

• Ability to work independently is essential.

• Flexibility to work various schedules, including 24/7, weekends, holidays, and on-call shifts is necessary.

• Preferred: An associate or bachelor's degree in nursing.

• Preferred: Experience in pediatric and/or emergency department settings.

• Preferred: Experience in telehealth nursing.

• Preferred: Certification in Telehealth Nursing.

• Ability to travel between and within facilities is necessary.

🏝️ Benefits

• Full-time employment opportunities available.

• Option for remote work.

• 12-hour shifts are part of the schedule.

• Rotating weekends are included in the work schedule.