MedTech Recall Specialist, Call Center

This is a fully remote position, open to applicants in Colorado, +3 more states.

📋 Description

• Facilitate and/or reach out to key clients regarding medical device recalls.

• Assist with voluntary product recalls.

• Communicate with affected customers to offer upgrades and troubleshooting support.

• Accurately document all recall-related activities.

• Make outbound calls to inform potentially impacted facilities.

• Follow the provided script and adhere to messaging protocols.

• Perform data entry and manage information within the designated database.

• Relay customer feedback to corporate teams.

⛳️ Requirements

• High School Diploma/GED/AA is preferred but not mandatory.

• Prior customer service or related experience is preferred.

• A courteous and professional phone manner is required.

• Attention to detail and a focus on quality in documentation are essential.

• Ability to follow instructions effectively.

• Previous experience in healthcare is preferred.

• Prior experience with recalls is preferred.

• Strong technical software proficiency is required.

• Capability to work remotely from a home office is required.

• Availability to work across all business hours across different time zones if necessary is required.

• Excellent documentation skills are essential.

• Ability to maintain confidentiality and professionalism is crucial.

🏝️ Benefits

• Equipment will be provided.

• Opportunity for remote work from a home office.

• Health and welfare benefits may be available.

• Incentive plans, bonuses, and/or other compensation options may be offered.