MedTech Recall Specialist

This is a fully remote position, open to applicants in Illinois, +5 more states.

📋 Description

• Coordinate and communicate with key customers regarding medical device recalls.

• Assist in managing voluntary product recalls.

• Reach out to affected customers.

• Offer customers upgrades and troubleshooting assistance.

• Accurately document all work performed.

• Make outbound calls to inform potentially impacted facilities.

• Uphold confidentiality and professionalism in all interactions.

• Follow provided scripts and messaging protocols diligently.

• Conduct data entry and management within the designated database.

• Relay customer feedback to corporate teams.

⛳️ Requirements

• High School Diploma/GED/AA is preferred but not mandatory.

• Experience in customer service or related fields is preferred.

• A polite and professional phone demeanor is essential.

• Strong attention to detail and a quality-oriented approach to documentation is required.

• Ability to follow instructions is necessary.

• Previous experience in healthcare is preferred.

• Prior experience with recalls is advantageous.

• Proficient technical software skills are required.

• Capability to work remotely from a home office is essential.

• Willingness to accommodate business hours across all time zones is required.

🏝️ Benefits

• Opportunity to work remotely from a home office.

• Equipment will be provided.

• Potential for incentive plans, bonuses, and/or other forms of compensation may be available.

• Health and welfare and/or additional benefits may be offered.