MedTech Recall Specialist

This is a fully remote position, open to applicants in Connecticut, +8 more locations.

📋 Description

• Coordinate and/or reach out to key clients regarding medical device recalls

• Assist with voluntary product recalls

• Communicate with affected customers and offer upgrades and troubleshooting assistance

• Accurately document customer interactions and activities

• Make outbound calls to inform potentially impacted facilities

• Uphold confidentiality and professionalism

• Follow established scripts and messaging protocols

• Execute data entry and management within the designated database

• Relay customer feedback to corporate teams

⛳️ Requirements

• High School Diploma/GED/AA preferred but not mandatory

• Experience in customer service or a related field is preferred

• A courteous and professional phone demeanor is required

• Strong attention to detail and a focus on quality documentation is essential

• Ability to follow instructions accurately

• Previous experience in healthcare is preferred

• Prior experience with recalls is preferred

• Proficient technical software skills are required

• Must be able to work remotely from a home office

• Availability to work across all time zones during business hours if necessary is required

• Strong documentation skills are essential

• Availability for part-time work

🏝️ Benefits

• Equipment will be provided

• Opportunities for incentive plans, bonuses, and/or other forms of compensation may be available

• Health and welfare benefits and/or additional perks may be offered