Regional Service Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee all service-related activities for dealerships and customers.

• Ensure customer satisfaction with service operations.

• Provide assistance to customers and dealers in troubleshooting and resolving service-related issues.

• Manage overall service performance and customer satisfaction within the designated region.

• Collaborate with dealerships and customers to develop corrective action plans for addressing service delivery gaps.

• Monitor, report, and follow up on product and technical issues.

• Work proactively alongside the Autocar Solutions Team.

• Review dealership service operations and recommend improvements, including necessary tooling.

• Advocate for and ensure that dealerships employ Autocar-trained technicians to manage workloads.

• Cultivate and sustain strong relationships within customer organizations.

• Maintain customer trust in the Autocar product line.

• Foster relationships with Regional Business Managers and National Account Sales teams.

• Coordinate with engineering and technical service departments to achieve service performance and quality standards.

• Organize cost-effective, self-managed travel itineraries.

• Execute additional duties as assigned.

⛳️ Requirements

• Bachelor's degree from an accredited four-year college or university, or three to five years of relevant experience and/or training, or a suitable combination of education and experience.

• Class B Commercial Driver License or the ability to obtain one.

• Automotive Service Excellence (ASE) Certification or the ability to obtain it.

• Cummins Certification is preferred.

• Allison Certification is preferred.

• Capability to achieve Autocar Master Technician Certification.

• Prior experience in the Heavy-Duty Truck industry is essential.

• Experience in the refuse industry is preferred.

• Proficient in calculating figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

• Ability to apply fundamental algebra and geometry concepts.

• Comprehensive knowledge of MS Office applications.

• Familiarity with AXIS (Team Center Engineering - IMAN, QAD, ADNET) is preferred.

• Capability to sit at a desk for extended periods while utilizing computer-aided design software.

• Able to stand, walk, and bend during lab testing or visits to the production floor.

• Capacity to lift and carry up to 25 pounds.

• Visual acuity for reviewing detailed schematics, inspecting prototypes, and working with computer screens.

🏝️ Benefits

• Competitive compensation that reflects your skills, experience, and contributions.

• Annual bonuses based on performance.

• Comprehensive medical, dental, and vision insurance coverage.

• 401(k) plan featuring a 4% company match.

• Eight paid holidays provided by the company.