Regional Service Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all field service technicians within the designated region.

• Collaborate with Customer Support to schedule, plan, and coordinate field service technicians and Field Support groups.

• Organize, direct, and manage field service operations to install and maintain electrical distribution equipment in line with cost, quality, safety, and quantity specifications.

• Address issues during off-hours on weekdays, weekends, and holidays as necessary.

• Assess field service schedules to determine staffing needs, work procedures, and task assignments.

• Establish work schedules, task assignments, scopes, and priorities.

• Maintain and revise startup procedures as needed.

• Conduct meetings to discuss safety, quality, and production matters.

• Manage and develop field service personnel through training, delegation, and performance evaluations.

• Create and lead high-performance field service teams while identifying technical and resource requirements.

• Work with other departments to align production with business systems and address organizational challenges.

• Resolve issues related to design, specifications, standards, and field service tasks.

• Ensure compliance with corporate, external, and regulatory standards.

• Collaborate with Engineering and PMs to provide MOPs for site activities.

• Review and authorize technicians’ monthly expense reports.

• Manage technician hours through Kronos.

• Implement continuous improvement initiatives and reduce waste.

• Uphold health, safety, company policies, and disciplinary measures in conjunction with supervision and Human Resources.

• Coach, mentor, and train technicians through field and factory support.

• Act as the primary resource for technician inquiries and identify training or resource needs.

• Undertake additional responsibilities as required.

⛳️ Requirements

• A minimum of a bachelor’s degree in engineering or a related field, along with 3 - 5 years of experience in the power distribution industry and/or service environment, demonstrating knowledge and proficiency in engineering operations; or a High School Education or GED with 5 - 8 years of relevant practical experience.

• Comprehensive knowledge of the principles and processes for providing supervision and leadership, with substantial experience in supervising, managing, and motivating employees in a manufacturing environment.

• Strong technical expertise and understanding of power distribution equipment and associated standards.

• Familiarity with the creation and execution of work instructions.

• Proficient computer skills, including Microsoft Office Suite, etc.

• Willingness to travel up to 60% of the time.

• No sponsorship will be provided.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans.

• Life Insurance.

• Short-term and Long-term Disability.

• Matching 401(k) Contributions.

• Vacation and Paid Sick Time.

• Tuition Reimbursement.

• Eligibility for domestic relocation.