Regional Operations Manager

This is a fully remote position, open to applicants in Australia, +1 more country.

📋 Description

• Oversee the continuous improvement of operational and administrative processes within regional operations, key suppliers, and shared services functions.

• Collaborate with Product and Strategic Operations divisions to effectively and profitably manage product lines and inventory.

• Ensure precise forecasting, spending, and tracking of the regional overhead budget.

• Play a role in destination management, focusing on product mix, inventory strategy, quality management, and supplier diversity.

• Contribute to the regional staffing strategy involving Regional Operations, Tour Staff, and Shared Services functions.

• Guarantee that trips adhere to budget constraints while identifying opportunities for cost reductions.

• Work together on supplier selection, evaluation, and training processes.

• Build and sustain relationships with suppliers and DMC partners.

• Travel within the region to assess hotels, transportation, and suppliers, provide support, and attend industry events.

• Enhance the company's visibility within local tourism boards, associations, and committees.

• Maintain brand standards and manage relationships with third-party wholesaler brands.

• Facilitate communication and workflow among regional operations, shared services, and internal stakeholders.

• Lead and manage a remote team of office employees and tour staff across Oceania.

• Supervise training programs for office staff, tour personnel, and local operators.

• Promote company culture among employees, suppliers, and tour staff.

• Assist in travel style training initiatives.

• Review traveler evaluations and develop initiatives for improvement.

• Advocate for new systems, initiatives, and programs.

• Analyze competitors and regional operators to implement value innovations across tours.

• Guide tour staff and suppliers in upholding safety and quality standards.

• Manage critical incidents and emergencies that arise in the field.

• Support contingency planning for disruptions during tours.

• Ensure timely reporting of incidents.

• Safeguard compliant tour operations and adherence to welfare policies and community tourism standards.

• Maintain the emergency phone roster and participate in the emergency phone rotation as an escalation point.

• Review trip content, brochures, and web content, as well as resources for tour staff.

• Monitor passenger feedback and regional correspondence to ensure timely responses and issue resolution.

⛳️ Requirements

• At least 5 years of experience in the travel industry, with considerable travel experience in the region.

• A minimum of 2 years in an operations leadership position.

• Experience in new product development and supplier negotiation is a plus.

• Proven track record in developing and implementing systems and procedures to enhance operational efficiency.

• Skilled in office administration, problem-solving, and organizational management.

• Proficient in navigating a diverse range of platforms.

• Capable of managing crises and taking responsibility for the safety and welfare of others.

• Ability to effectively train, mentor, and lead team members.

• Strong commitment to delivering high levels of customer satisfaction and handling complex customer service issues.

• Effective stakeholder management skills within a geographically and culturally diverse organization.

• Excellent communication, interpersonal, and relationship management abilities.

• Strong organizational skills with the capacity to prioritize competing demands effectively.

• Functional knowledge of relevant laws and regulations concerning employment, passenger transport, and national park visitation.

• Right to Work in Australia or New Zealand.

🏝️ Benefits

• Competitive Total Rewards Package, including exclusive travel perks!

• Additional days off, including on your birthday!

• Vacation time for you to recharge.

• Enhanced Parental Leave.

• Meaningful Employee Recognition Program.

• Learning and Growth Opportunities.

• Employee Resource Groups.