Regional Operations Director, DC Metro – N. Virginia

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Take ownership of and deliver regional P&L and KPIs across a network of 14 hospitals.

• Mentor and hold hospital leaders accountable for their performance.

• Spot growth opportunities and broaden service offerings.

• Maximize appointment scheduling and capacity utilization.

• Improve doctor productivity while ensuring medical excellence and positive patient outcomes.

• Oversee pricing strategies, discount governance, and fee structures.

• Leverage financial, operational, and medical quality insights to inform decisions and reduce risk.

• Enhance financial performance through cash management, budgeting, labor oversight, and inventory control.

• Implement enterprise-wide programs across hospitals.

• Streamline workflows, appointment availability, resource allocation, and operational processes.

• Establish partnerships with hospital leaders and cultivate a high-trust, people-centered culture.

• Direct the regional talent strategy, encompassing recruitment, leadership development, retention, and succession planning.

• Guide leaders through performance management, engagement, and cultural initiatives.

• Collaborate with the Group Vice President and Medical Operations leaders as part of the Triad of Care.

• Assist in veterinarian onboarding, engagement, retention, and the success of new graduates.

• Address non-medical client escalations.

• Work with Marketing on regional initiatives, community engagement, and brand strategies.

• Share best practices and advocate for continuous improvement.

⛳️ Requirements

• Bachelor’s Degree, MBA, DVM, or a degree in a healthcare-related field.

• 8+ years of experience driving multi-unit operational performance with full P&L responsibility; 10+ years is preferred.

• Advanced digital proficiency with productivity tools, including MS365.

• Strong skills in data and analytics platforms, such as Excel and Power BI.

• Proficiency in reading, writing, and speaking English.

• Willingness to relocate for career advancement opportunities.

• Preferred experience in the veterinary, healthcare, or similar service sectors.

• Background in P&L management, pricing execution, contract coordination, revenue enhancement, and labor oversight.

• Capability to learn and adopt new technologies and company systems.

• Strong analytical abilities and competence in interpreting financial, operational, and medical performance data.

• Ability to align operational decisions with medical priorities.

• Excellent communication skills, with the ability to convey complex ideas in a clear manner.

• Physical capability to stand, walk, stoop, kneel, crouch, climb, and lift, carry, and move items weighing up to 50 pounds.

• Willingness to travel within the United States up to 75% of the time.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid vacation days.

• Paid sick days.

• 401(k) plan.

• Generous employee pet discounts.

• Competitive compensation.