Regional Network Operations Manager – Americas

This is a fully remote position, open to applicants in Colombia, +3 more states.

📋 Description

• Take charge of the complete incident lifecycle for Holafly’s global connectivity services, encompassing detection, impact assessment, technical investigation, service restoration, customer recovery validation, and closure.

• Serve as the Incident Commander during significant network incidents.

• Facilitate coordination among L1/L2 teams, MNOs, IMSI providers, IPX/GRX partners, and core-network vendors to ensure prompt resolution.

• Lead and nurture a team of 5–10 Network Operations engineers.

• Provide technical mentorship, escalation support, and performance management.

• Maintain technical oversight of live roaming and core-network services, which include Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, IPX/GRX, routing, Local Breakout, and 4G/5G connectivity.

• Analyze traces, logs, and network behavior.

• Propel RCA, Problem Management, and implement permanent corrective actions for significant and recurring incidents.

• Challenge vendor responses and ensure that preventive enhancements are executed.

• Manage network performance, monitoring, and operational advancements using KPIs such as first-attach success, session-establishment success, latency, packet loss, throughput, availability, and MTTR.

• Ensure a seamless follow-the-sun handover between regional teams.

⛳️ Requirements

• Over 15 years of experience in Mobile Telecommunications.

• Extensive exposure to Core Network, International Roaming, Packet Core, IMSI/SIM technologies, IPX/GRX, and mobile data services.

• In-depth technical knowledge of LTE/4G and 5G NSA/SA roaming architectures, including Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, routing, and Local Breakout environments.

• Demonstrated experience in leading major network incidents and performing technical troubleshooting.

• Ability to analyze signaling traces, PCAPs, logs, and network KPIs while managing incidents throughout restoration, RCA, and permanent corrective actions.

• Prior experience in people management, ideally overseeing a Network Operations, NOC, Core Network, or Incident Management team of around 5–10 engineers.

• Strong understanding of IP networking and roaming connectivity, including BGP, TCP/IP, DNS, firewalls, NAT, IPX/GRX, Diameter, and related troubleshooting methodologies.

• Excellent communication and stakeholder-management abilities in English.

• Capability to coordinate with global MNOs, IMSI providers, IPX/core vendors, and internal teams.

• Nice to have: Certifications in AWS, Cisco, or Project Management (PMP/Agile).

• Nice to have: Familiarity with eSIM orchestration and GSMA standards.

🏝️ Benefits

• 100% Remote & Flexible Culture: Work from anywhere with a high level of trust and ownership in Europe.

• Performance bonuses.

• Health coverage.

• Professional learning stipends.

• Opportunity to lead the transformation to 5G and cloud-native telecom architecture.

• Global Scale & Impact: Directly influence the connectivity experience for millions of international travelers worldwide.