Regional Furniture Sales Support Representative

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee quotes, orders, and follow-ups for designated regional road and showroom sales representatives.

• Act as the primary contact for assigned regional sellers concerning quotes, orders, and updates on their status.

• Accurately and promptly enter and manage quotes and orders across various systems.

• Adhere to Furniture Customer Service and Regional Sales Support protocols and procedures.

• Collaborate with Furniture Claims, Credit, Factories, Purchasing, and other internal and external teams.

• Assist sellers with inquiries regarding lead times, fabric specifications, freight and delivery expectations, and special order scenarios.

• Engage in Furniture Customer Service departmental meetings and ongoing training opportunities.

• Manage escalations, credits, RMAs, VNRs, and decisions related to accommodations.

• Facilitate financial operations by ensuring accurate order entry, billing, and the application of discounts.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 3 years of experience in Customer Service, ideally within a fast-paced setting.

• Experience with luxury brands is preferred.

• Strong customer service focus with effective, professional communication skills.

• Proficient in furniture quoting, order management, fabric sales processes, and analysis of reports from both internal and external partners.

• Familiarity with cross-departmental workflows, including Claims, Credit, Purchasing, and Showrooms.

• Excellent critical thinking and problem-solving abilities.

• High attention to detail, organizational skills, and follow-through.

• Capability to multi-task and adjust to shifting priorities.

• Strong organizational and time management skills.

• Comfortable working in a high-energy, contact center environment with defined performance metrics.

• Ability to identify solutions before escalating issues.

• Open-mindedness and adaptability when business decisions alter processes or procedures.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance coverage.

• 401(k) plan with company matching contributions.

• Paid vacation, wellness days, and holidays.

• Employee discount program.

• Standard work schedule from Monday to Friday.

• An inclusive workplace that promotes equal employment opportunities.