Regional Facility Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Provide operational leadership for a designated state or geographic area.

• Act as the main representative for customers and foster strong relationships with them.

• Oversee the entire lifecycle of service calls and work orders from dispatch to proposal development, execution, invoicing, and final closeout.

• Manage routine, priority, and emergency service requests in a 24/7 operational setting.

• Maintain work order status, documentation, and performance metrics in CMMS and operational tracking systems.

• Develop, review, analyze, and submit repair proposals, scopes of work, and cost estimates.

• Assess subcontractor proposals and recommend suitable repair solutions.

• Build, recruit, manage, and evaluate a qualified network of subcontractors.

• Monitor the progress of work orders, vendor performance, schedule adherence, and customer satisfaction.

• Review completed work packages, documentation, and invoices to ensure quality, accuracy, completeness, and timely processing.

• Conduct customer meetings, site visits, vendor evaluations, and quality inspections.

• Review safety plans, hazard analyses, LOTO procedures, and other safety documentation.

• Ensure adherence to company policies, customer requirements, safety regulations, quality standards, and applicable codes.

• Promote continuous operational improvement.

• Travel within the assigned territory for customer meetings, field operations, subcontractor oversight, and emergency responses.

⛳️ Requirements

• Technical field experience, on-the-job facilities experience, trade training, apprenticeship, or proven hands-on knowledge of facilities maintenance or related technical services.

• A related degree in Facilities Management, Engineering, Construction Management, Business, or a similar field may substitute for part of the field experience when combined with relevant technical or operational knowledge.

• Over 5 years of progressively responsible experience in facilities services, operations, maintenance, construction, or technical services.

• Experience in managing service call operations in a fast-paced, customer-oriented environment supporting routine, priority, and emergency work requests.

• Experience overseeing operations across multiple facilities or geographically dispersed service territories.

• Knowledge of commercial building systems and facility service commodities, including HVAC, electrical, plumbing, roofing, exterior services, custodial, fire and life safety systems, BAS, and general building repairs.

• Hands-on trade experience or sufficient technical operations experience to evaluate repair methods, review scopes of work, analyze subcontractor proposals and estimates, and communicate technical issues and solutions.

• Experience in developing, reviewing, and negotiating proposals, cost estimates, and scopes of work.

• Experience managing subcontractors and field service providers across various technical disciplines.

• Proficient in utilizing CMMS platforms, with Maximo preferred, along with operational tracking systems.

• Ability to juggle multiple priorities while meeting customer service, operational, financial, and performance objectives.

• Preferred experience supporting government, commercial, institutional, healthcare, transportation, or other multi-site facilities environments.

• Preferred certifications, though not mandatory: trade license; OSHA 10 or 30-Hour Certification or equivalent safety training.

• Must reside within the assigned territory.

• Willingness to travel throughout the assigned territory as needed.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Paid time off and holidays.

• Opportunities for professional development and training.