Regional Enrollment Support Specialist

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Offer technical and enrollment eligibility assistance for existing and prospective enrollees of Marketplace, Colorado Connect, and Medicaid/CHP+.

• Maintain a strong understanding of eligibility, enrollment, and program specifications while delivering Assister services.

• Aid customers with account management and enrollment assistance, promote health insurance literacy, and provide education on federal and state updates.

• Deliver fair, accurate, and unbiased information regarding health coverage options and financial assistance programs.

• Assist individuals and families in applying for health coverage and insurance affordability programs, clarifying distinctions between plans.

• Communicate verification requirements, provide health insurance literacy information, send renewal reminders, and conduct follow-ups.

• Organize and participate in community events and workshops.

• Execute community outreach and educational initiatives.

• Manage and distribute resource materials to targeted populations and partners.

• Conduct business-to-business education regarding health coverage options and updates from federal or state authorities.

• Establish and maintain referral networks.

• Develop focused, localized marketing and outreach strategies.

• Collaborate closely with the Assistance Network Team to reduce gaps in education and enrollment support in Summit County.

⛳️ Requirements

• Must be a Colorado resident; preference given to those local to Summit County.

• High school diploma required.

• Bachelor’s degree is preferred.

• At least 3 years of experience in community coordination, communications, social services, medical billing, or public service roles, ideally in healthcare or health insurance.

• Familiarity with the mission and customer base of Connect for Health Colorado is preferred.

• Outstanding interpersonal, problem-solving, and verbal and written communication skills.

• Knowledge of CBMS, Connect for Health Colorado systems, and individual market eligibility regulations.

• Experience and comfort in public speaking and presenting to large audiences.

• Ability to work independently towards results and create and implement programs and systems from the ground up.

• Strong understanding of the healthcare or health insurance sector.

• Excellent project management abilities and capacity to oversee multiple complex projects with competing deadlines.

• Capacity to take responsibility and uphold confidentiality.

• Proficiency in Microsoft Office applications, including PowerPoint, Word, Excel, and Outlook.

• Willingness to work some flexible hours, including weekends and evening events.

🏝️ Benefits

• 403(b) retirement plan.

• Paid time off.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance.

• Various benefit options to customize an individual package.

• Flexible core office hours.

• Remote work arrangement.