Regional Collector Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all collection activities for a designated portfolio of accounts within a specific region.

• Maintain effective communication with clients to enhance financial outcomes by minimizing Days Revenue Outstanding, accounts delinquent for over 30 days, and bad debt expenses.

• Assess and monitor account portfolios to safeguard Ryder's financial interests.

• Determine when to discontinue services, prohibit rental services, terminate fueling services, legally default on delinquent accounts, and enforce contractual obligations.

• Collaborate with Operations Leadership, Rental Leadership, and Sales to coordinate actions and resolve billing disputes.

• Engage in conference calls and meetings with Ryder's senior leadership.

• Reach out to clients to request payments, negotiate service terminations, gather details on deductions and billing concerns, adjust payment terms, and assess contract defaults.

• Evaluate disputes and deductions related to rates, days, miles, subscriptions, damages, fees, insurance, licensing, taxes, purchase orders, repair orders, fee mark-ups, and special instructions.

• Identify underlying issues and provide feedback to upstream partners.

• Deliver receivables updates, bad debt forecasts, and dispute information to Finance, Operations, Sales, and Rental leadership.

• Participate in projects, committees, and focus groups concerning Collections, Accounts Receivable, Customer Service, and Billing improvements.

• Create documentation and user manuals as required.

• Mitigate losses, enhance receivables metrics, and maintain positive customer relationships.

• Analyze financial, credit, and operational data to devise and implement collection strategies.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• High School diploma or GED is mandatory.

• A minimum of one (1) year experience in commercial collections is required.

• At least two (2) years of experience in accounting/finance with a High School diploma is necessary.

• Zero to one (1) year of experience in accounting/finance with an Associate's/Bachelor's degree is required.

• Intermediate knowledge of the commercial collections process is essential.

• Proficiency in MS Office Suite at an intermediate level is required.

• Excellent verbal and written communication skills are necessary.

• Strong problem-solving abilities are essential.

• Capability to work autonomously as well as collaboratively within a team is required.

• Ability to cultivate and maintain professional relationships across all organizational levels is essential.

• Must demonstrate flexibility, self-motivation, multitasking, organizational, and time-management skills.

• Strong technical aptitude is necessary.

• Decision quality, approachability, composure, and creativity are important traits.

• Ability to establish robust customer relationships is crucial.

• Attention to detail, dependability, thoroughness, and follow-up skills are required.

• Additional screening may involve verification of employment and education, motor vehicle records check, road test, and/or adherence to customer badging or background requirements.

🏝️ Benefits

• Medical insurance coverage.

• Prescription drug coverage.

• Dental insurance options.

• Vision insurance coverage.

• Life insurance benefits.

• Disability insurance options.

• Paid time off for vacation, illness, bereavement, and family and parental leave.

• Tax-advantaged 401(k) retirement savings plan.

• Potential annual bonuses, commissions, and/or long-term incentive plans based on level/type.

• Opportunities for professional growth.

• A respectful and collaborative workplace culture.

• Commitment to being an Equal Opportunity Employer and maintaining a Drug-Free workplace.