Regional Channel Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Utilize an established partner network to generate and finalize new opportunities.

• Recruit, onboard, and activate key CX partners, TSDs, VARs, MSPs, and independent agents.

• Cultivate relationships with TSD leadership to enhance mindshare and increase deal flow.

• Create joint business plans with top partners that outline revenue goals, enablement milestones, and co-selling initiatives.

• Identify partners best suited to target midmarket accounts and prioritize investment accordingly.

• Provide education and training to partners regarding Broadvoice and GoContact solutions, competitive positioning, and the midmarket sales strategy.

• Participate in partner sales calls, engage in negotiations, and assist in closing opportunities with end-users.

• Organize and lead partner events, webinars, and field days.

• Differentiate Broadvoice from competitors through effective communication and updated sales tools.

• Collaborate across functions with Sales, Marketing, Product, and Operations to develop territory strategies and address partner needs.

• Present forecasts, pipeline updates, and QBR-ready reports to leadership.

• Represent Broadvoice at industry events, including 2-3 annual trade shows and partner meetings.

• Gather partner and market feedback to guide the product roadmap and go-to-market strategies.

• Manage a portfolio of partners with minimal supervision.

• Address partner and customer escalations in partnership with Sales Operations, Customer Experience, and Business Support.

• Travel 30-50% for partner visits, TSD events, field activities, and trade shows.

• Advocate for the Broadvoice brand in interactions with partners and customers.

• Achieve quarterly revenue targets through partner-sourced and partner-influenced pipelines.

• Drive new partner activations each quarter and maintain 5-7x pipeline coverage.

• Expand regional account pipeline and closed-won revenue on a month-over-month basis.

• Report on pipeline health weekly via Salesforce and engage in forecast discussions.

⛳️ Requirements

• Must reside in Southern California (USA).

• 5-7+ years of experience in a channel sales or partner management role within the CCaaS/UCaaS ecosystem.

• Established and active relationships with TSDs, VARs, MSPs, and/or independent agents in the area.

• In-depth knowledge of Contact Center (CCaaS) and Unified Communications (UCaaS) solutions.

• Proven track record in selling and/or enabling partners to penetrate midmarket accounts.

• Proficient in Salesforce CRM for managing pipelines, forecasting, and tracking activities.

• Familiarity with virtual meeting platforms.

• Excellent rapport-building, communication, and follow-up abilities, including presenting to individuals or groups both in-person and virtually.

• Reliable personal transportation is required.

• Willingness to travel a minimum of 30-50%.

🏝️ Benefits

• Remote-first approach.

• Work-life harmony.

• Clear growth paths.

• Access to learning resources.

• Mentorship opportunities.

• Commitment to diversity, inclusion, and fostering a sense of belonging.

• Meaningful work with the chance to make a significant impact.