Regional Benefits Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee and facilitate service delivery within the designated region.

• Provide assistance and support to health plan members, long-term care insurance policy holders, and direct-to-consumer clients.

• Aid in understanding benefits and services, optimizing resources, coordinating services, and communicating with providers.

• Develop professional relationships within The Helper Bees’ network of aging-in-place service providers.

• Advocate best practices for platform use, customer interaction, referral management, scheduling, service completion, and invoicing.

• Track referral activities to ensure prompt assignment, acceptance, and fulfillment of services.

• Address referral escalations and customer service inquiries by analyzing platform/dashboard activities and engaging with providers or customers.

• Prioritize the timely fulfillment of referrals to meet program objectives and guarantee customer satisfaction.

• Manage scheduled follow-up engagements independently.

• Conduct high-volume inbound and outbound phone coordination.

• Work alongside Account Managers on reporting, escalations, grievances, eligibility, and referral concerns.

• Collaborate with management to evaluate performance and adjust efforts as necessary.

• Achieve or surpass monthly encounter fulfillment targets and performance metrics.

⛳️ Requirements

• Minimum of 2 years of relevant experience in a contact center/customer service, program coordination, care coordination/navigation, or a related field.

• Preferred experience in Public/Community Health or a similar discipline.

• Previous experience in the healthcare sector is advantageous.

• Ability to excel in a dynamic, fast-paced environment.

• Professional demeanor in both phone interactions and written communication.

• Capacity for self-management of daily tasks and ability to work independently in a remote setting.

• Exceptional time-management and organizational abilities.

• Strong enthusiasm for assisting others and solving problems.

• Proficient interpersonal and critical thinking skills.

• Ability to navigate various technology platforms and portals.

• Comfort with technology and adaptability in learning new software and systems.

• Must be at least 18 years of age.

• Dependable internet connection and a designated workspace suitable for professional phone conversations and handling sensitive data.

• Capability to remain at a designated workstation throughout the workday.

• Proficient in operating a computer, phone, and Voice over Internet Protocol (VoIP) equipment.

• Selected applicants may need to undergo a background check and/or drug screening.

🏝️ Benefits

• Fully remote work from approved locations within the United States.

• Flexible remote work arrangement.

• Reasonable accommodations for qualified individuals with disabilities throughout the application and interview process.