Regional Account Manager

This is a fully remote position, open to applicants in Hong Kong.

📋 Description

• Oversee the regional coordination of all communications within the region, encompassing both BCD Travel and the client’s global initiatives.

• Manage the implementation of new business initiatives, collaborating closely with the implementation team to ensure that client expectations are fulfilled.

• Assist in measuring and reporting on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) at a regional level, while developing targeted business plans.

• Enhance the profitability of the contract at a regional level by driving revenue growth through up-selling and cross-selling to align with the client’s strategic requirements.

• Identify and support the selection of technological tools and processes to achieve the desired outcomes.

• Establish and nurture relationships with key decision-makers among customers in the region.

• Conduct client business reviews and provide regular financial reporting to all stakeholders.

⛳️ Requirements

• Previous experience in a travel management company or related business travel account management is preferred.

• Proven experience in implementing and managing large market or regional clients.

• Comprehensive knowledge of business travel account management and operations.

• Proficient in travel industry technology and processes.

• Demonstrated capability to successfully build, maintain, and expand customer portfolios and client relationships.

• Familiarity with developing business plans and managing business/client strategies.

• Highly proficient in both spoken and written English.

🏝️ Benefits

• Flexible working hours with options for remote work or work-from-home arrangements.

• Opportunities to enhance your skills and advance your career.

• Generous vacation days to allow for rest and rejuvenation.

• A compensation package that is equitable, including resources for mental, physical, and financial wellbeing.

• Professional perks and discounts within the travel industry.

• An inclusive workplace culture that celebrates diversity.