Referral Intake Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Assess referrals and evaluate the suitability of donors.

• Work alongside healthcare professionals to enhance donation opportunities throughout Arizona.

• Optimize the organ referral and evaluation process in partnership with clinical, hospital, and medical staff.

• Liaise with relevant professional staff and examine patient medical records for potential donation options.

• Conduct initial phone evaluations to determine preliminary suitability for organ donation.

• Execute comprehensive chart reviews to evaluate donor suitability.

• Collaborate with internal teams to oversee open referrals, including daily follow-ups and enhancing referral outcomes and processes.

• Provide essential education to hospital staff regarding the donation process, continuity of care, and referral updates.

• Facilitate discussions with families about donation when urgent situations arise.

• Work with hospital staff to identify the right timing for family counseling and discussions.

• Work shifts during the day or night, including around four weekend shifts each month and two to three significant winter holidays each year.

⛳️ Requirements

• Strong critical thinking skills and clinical assessment capabilities.

• Exceptional communication and relationship-building skills.

• Ability to make well-informed decisions in fast-paced, emotionally charged situations.

• Excellent organizational skills and attention to detail.

• Experience in reviewing medical records and interpreting clinical data is preferred.

• Background in healthcare, organ donation, transplant, or a related clinical field is preferred.

• 1-2 years of experience in roles such as EMT-P, LPN, RT, medical scribe, or previous experience in OPO.

• At least 1 year of experience with medical terminology.

• EMT-P, LPN, or RT license is preferred.

• An Associate or Bachelor’s Degree or relevant medical certification is preferred.

• 1-2 years of experience in OPO is preferred.

• Must be a resident of Arizona.

🏝️ Benefits

• Annual organizational incentive program.

• Medical, dental, and vision insurance.

• Employer-paid life insurance.

• Short-term and long-term disability coverage.

• Options for voluntary life insurance.

• 403(b) employer matching and profit-sharing program.

• Tuition assistance program.

• Employee wellness and assistance programs.

• An inclusive and mission-driven culture recognized as a Top Workplace in Arizona.

• A tobacco-free, drug-free workplace.