Recruiting Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for clients following their sign-up.

• Communicate timelines, milestones, and deliverables for projects.

• Engage proactively with clients, gather their feedback, and ensure their satisfaction.

• Monitor client accounts and maintain consistent communication between clients and recruiters.

• Collect candidate feedback and follow up on outstanding actions.

• Keep comprehensive records of client interactions, preferences, and feedback.

• Collaborate with recruitment teams to align with client needs and engagement strategies.

• Resolve client issues and elevate concerns as needed.

• Foster long-term client relationships while understanding their business goals and staffing requirements.

• Identify, present, and secure additional service upsell opportunities.

• Educate clients on effective practices for collaborating with virtual assistants.

• Set clear expectations regarding response times, deliverables, and communication protocols.

• Keep clients engaged and responsive throughout the recruitment process.

⛳️ Requirements

• C1 English proficiency is required; all communication must be conducted in English during shifts.

• Demonstrated experience in a customer-facing position, such as Account Executive, Customer Success Manager, or a similar role.

• Exceptional interpersonal and communication skills with a focus on client satisfaction.

• Strong organizational abilities, capable of managing multiple client accounts and priorities effectively.

• Capacity to work autonomously, take initiative, and solve problems proactively.

• Experience in recruitment, staffing, or a related field is preferred.

• Knowledge of virtual assistants and the talent landscape in the Philippines and Latin America is a plus.

• Availability to work Monday to Friday, from 8:00 AM to 5:00 PM PST (U.S. business hours).

• Submission of an English resume and an audio recording is required.

• Must not have plans to work a second job.

• A publicly accessible 30–90 second audio or video recording in English is mandatory.

• A screenshot of an internet speed test is required.

🏝️ Benefits

• Commission structure for successful upselling.

• Opportunities for professional development and career advancement.

• Flexible and remote work environment.

• A collaborative and supportive team culture.