Recovery Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily communication channels for both incoming and outgoing interactions with delinquent commercial clients to address overdue debt and facilitate prompt payments.

• Conduct both verbal and written communications to inform customers about account terms and conditions, as well as to resolve intricate delinquent balances.

• Supervise and maintain shared group inboxes, ensuring timely and precise resolution of payment inquiries and disputes.

• Negotiate with customers to secure immediate payments and resolve overdue account balances.

• Provide customers with information on terms, conditions, and alternative payment options.

• Manage several portfolios with varying risk levels.

• Weigh risk, quality, productivity, corporate goals, and customer retention when making decisions.

• Utilize industry expertise, departmental policies and procedures, and the Fair Debt Collection Practices Act in collection decisions.

• Employ various systems and collection tools to connect with decision-makers throughout the collections process.

• Conduct skip tracing on necessary accounts using diverse systems and tools.

• Identify workflow bottlenecks or system errors to promote continuous improvement.

• Undertake additional responsibilities and engage in special projects as necessary.

• Incorporate AI tools and automation technologies into daily operational processes to enhance speed, efficiency, and accuracy.

⛳️ Requirements

• High School Diploma with 1-2 years of relevant experience.

• A minimum of one year of customer support experience in the transportation industry.

• Fundamental accounting knowledge.

• Familiarity with skip tracing methods.

• Strong analytical skills.

• Good decision-making and judgment capabilities.

• Capability to maintain confidentiality regarding customer and company information.

• Strong organizational and time management skills.

• Ability to maintain productivity while ensuring quality.

• Results-oriented mindset.

• Self-driven and motivated individual.

• Strong verbal and written communication abilities.

• Proficient in Google Sheets.

• Understanding of the FDCPA and other relevant federal laws.

• Adaptable and flexible in response to change.

• Attention to detail.

• Proficient computer skills, including knowledge of Office and/or Google suite products.

• Awareness of AI technologies with a desire to learn more.

• Must successfully pass a background investigation.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance.

• Disability insurance.

• Tuition reimbursement.

• Eligibility for quarterly or annual bonuses for non-sales roles.

• Opportunities to incorporate AI tools and automation technologies into daily operational processes.