Receptionist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to incoming calls within 5 seconds while adhering to established call scripts and workflows.

• Deliver a warm, empathetic, and professional experience to every caller.

• Handle SMS and email communications using approved templates and service standards.

• Record every client interaction, call, and outcome in the CRM.

• Generate and manage new leads in the CRM when Intake Specialists are not available.

• Direct prospective clients to appropriate resources when the firm is unable to assist.

• Assist the Intake Team with scheduling, reminders, conflict checks, client agreements, and data entry.

• Ensure accurate record-keeping and proper information entry into systems.

• Contribute to process documentation and administrative projects.

• Carry out general administrative and office support tasks during less busy periods.

• Work with team members to provide an exceptional client experience.

⛳️ Requirements

• No prior legal experience necessary.

• This is an entry-level position.

• Ability to remain focused while working independently from home.

• Excellent customer service and communication skills.

• Calm and professional demeanor.

• Superior phone etiquette.

• Proficient in spoken and written US English.

• Strong grammar, spelling, and attention to detail.

• Capacity to quickly learn new technology.

• Ability to excel in a structured, fast-paced environment.

• Skill in multitasking without compromising quality.

• Sense of ownership for work and receptiveness to feedback.

• Capability to complete the workday without checking personal social media.

• Must be available for full-time work Monday through Friday during US Eastern Time business hours.

• A computer with Windows 11 or newer, a minimum of 16 GB RAM, at least a 500 GB SSD, and an Intel Core i5 10th Generation processor or equivalent.

• An external mouse, webcam, quality headset with microphone, and UPS or inverter are required.

• A fiber or equivalent internet connection with a minimum of 100 Mbps, uncapped, with an Ethernet connection; Wi-Fi is not acceptable.

🏝️ Benefits

• $800 USD monthly salary.

• Up to $150 USD monthly performance bonus.

• 8 Paid Holidays.

• Paid Time Off (PTO).

• Comprehensive training.

• Ongoing professional development.

• Opportunities for career growth.

• Supportive international team.

• Fully remote work.

• Enjoyable team events.

• Team-oriented culture and a positive work environment.