Healthcare Receptionist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to inquiries from prospective families in a prompt, professional, and compassionate manner.

• Act as a friendly and knowledgeable first point of contact for families.

• Guide prospective families through the intake and enrollment process, from the initial inquiry to the subsequent stages.

• Consistently follow up with prospective families and leads to ensure timely progression through the intake process.

• Collect, review, and accurately maintain client information and necessary documentation.

• Ensure that all required intake documentation is complete and accurately recorded.

• Verify insurance benefits and assist families with any insurance-related requirements.

• Help obtain and track necessary insurance authorizations.

• Keep accurate and up-to-date information within electronic systems, insurance portals, and spreadsheets.

• Manage multiple active cases, inquiries, and follow-ups while ensuring that no opportunities or required actions are overlooked.

• Communicate professionally and confidently with families regarding next steps, outstanding information, and documentation needs.

• Identify missing information or documentation and proactively follow up to resolve any outstanding issues.

• Learn and effectively utilize internal processes, systems, and software platforms.

• Work independently while maintaining strong communication and collaboration with the broader team.

• Deliver a professional, reliable, and positive experience for every prospective family.

⛳️ Requirements

• Previous experience in a healthcare receptionist, Intake Coordinator, Patient Coordinator, Client Services, Administration, Healthcare, ABA, or similar role is preferred.

• Previous sales experience is highly advantageous.

• Experience in engaging with prospective clients, managing leads, and conducting follow-ups would be beneficial.

• Familiarity with healthcare insurance verification and authorizations is an advantage.

• Confident and comfortable when engaging with prospective families and following up on leads.

• Strong sales acumen and relationship-building abilities.

• Clear, professional, and easily understood spoken English.

• Excellent verbal communication and interpersonal skills.

• Intelligent, proactive, and capable of taking initiative without requiring constant supervision.

• A fast learner who can quickly grasp new processes, systems, and workflows.

• Strong organizational and time-management skills.

• Excellent attention to detail and accuracy.

• Ability to manage multiple cases, inquiries, and follow-ups simultaneously.

• Comfortable using electronic systems, CRM platforms, insurance portals, and spreadsheets.

• Strong problem-solving abilities and the capacity to identify and resolve issues proactively.

• Reliable, professional, compassionate, and able to work independently.

• Must complete an application form and upload a CV.

• Must complete a one-way video interview.

• Must be available to work US hours (9am–5pm EST).

• Role involves working as an independent contractor.

🏝️ Benefits

• Competitive compensation.

• Flexible work hours.

• Opportunity for professional development and growth.