Healthcare Receptionist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as the primary point of contact for potential clients, families, and referral sources.

• Address phone calls, emails, and inquiries concerning ABA therapy services.

• Collect and confirm patient and family information during the intake procedure.

• Gather necessary documentation, including insurance details, referrals, medical records, and other supporting materials.

• Verify insurance eligibility and benefits when necessary.

• Collaborate with insurance providers, healthcare professionals, referral sources, and internal teams.

• Review referrals and ensure the receipt of all required information before advancing cases.

• Maintain precise and current patient records within the organization's systems.

• Schedule assessments, consultations, and other appointments as needed.

• Follow up with families and referral sources regarding outstanding documentation or subsequent steps.

• Clearly communicate the intake status to internal teams.

• Identify missing or incorrect information and take suitable action to resolve issues.

• Ensure all intake activities are completed accurately and within the designated timelines.

• Maintain confidentiality and adhere to relevant healthcare privacy and data protection regulations.

• Provide a professional, compassionate, and positive experience for families throughout the intake process.

• Assist with administrative tasks related to admissions, referrals, authorizations, and onboarding.

⛳️ Requirements

• Prior experience in healthcare administration.

• Exceptional written and verbal communication skills in English.

• Strong attention to detail and commitment to accuracy.

• Outstanding organizational and time-management abilities.

• Capability to handle confidential and sensitive information with professionalism.

• Comfortable communicating with parents, caregivers, healthcare providers, and insurance companies.

• Strong computer skills and a quick learner of new systems.

• Ability to work independently in a remote setting.

• Reliable internet connection and a professional home-office environment.

• Availability to work during US business hours.

🏝️ Benefits

• Comprehensive health benefits.

• Opportunities for professional development and training.

• Supportive work environment with a focus on work-life balance.