Healthcare Receptionist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as the primary point of contact for potential clients, families, and referral sources.

• Address phone calls, emails, and inquiries related to ABA therapy services.

• Collect and authenticate patient and family details during the intake procedure.

• Obtain necessary documentation, including insurance details, referrals, medical records, and other pertinent papers.

• Confirm insurance eligibility and benefits as needed.

• Collaborate with insurance companies, healthcare professionals, referral sources, and internal teams.

• Evaluate referrals and ensure all essential information is acquired before advancing cases.

• Maintain precise and current patient records within the organization's systems.

• Arrange assessments, consultations, and other appointments as necessary.

• Follow up with families and referral sources regarding any outstanding documentation or subsequent steps.

• Clearly communicate the intake status to internal teams.

• Identify any missing or incorrect information and take suitable action to rectify issues.

• Ensure that all intake activities are conducted accurately and within stipulated timelines.

• Preserve confidentiality and adhere to relevant healthcare privacy and data protection regulations.

• Deliver a professional, compassionate, and positive experience for families throughout the intake process.

• Support with administrative tasks associated with admissions, referrals, authorizations, and onboarding.

⛳️ Requirements

• Prior experience in healthcare administration.

• Exceptional written and verbal communication skills in English.

• Keen attention to detail and accuracy.

• Strong organizational and time-management abilities.

• Capability to manage confidential and sensitive information with professionalism.

• Comfortable engaging with parents, caregivers, healthcare providers, and insurance companies.

• Proficient computer skills and ability to quickly adapt to new systems.

• Ability to work autonomously in a remote setting.

• Reliable internet connection and a professional home-office environment.

• Capability to work during US business hours.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and growth.

• Supportive work environment that values teamwork and collaboration.

• Flexible work arrangements to promote work-life balance.