Readiness Services Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and enhance strategic relationships with Services retainer clients through organized account management and consistent engagement.

• Foster customer readiness by providing education, strategic planning, and maximizing the investment in CrowdStrike Services.

• Collaborate with Sales and Delivery teams to ensure customer requirements are met with service offerings.

• Conduct timely account evaluations, follow-up documentation, and define service scopes.

• Create and sustain customer success plans that outline clear next steps.

• Participate in initiatives for program improvement and the development of best practices.

• Assist in expanding the team pipeline through strategic account growth.

• Aid customers in optimizing their CrowdStrike Services investment and reaching their security goals.

⛳️ Requirements

• Background in cybersecurity services, particularly in incident response management, customer success, and/or advisory consulting.

• Demonstrated success in managing senior-level relationships within technical environments.

• Strong project coordination skills, emphasizing customer service excellence.

• Exceptional written and verbal communication abilities.

• Capability to thrive in a fast-paced environment with robust workload management skills, including the ability to balance multiple priorities while maintaining attention to detail.

• Proficient in handling multiple customer relationships at once.

• Familiarity with cybersecurity concepts and considerations for incident response.

• Proven experience in leveraging AI technologies to improve decision-making, streamline workflows and processes, enhance efficiency, and drive business results.

• Strong business insight and problem-solving capabilities.

• History of implementing program enhancements.

• Knowledge of security frameworks and compliance standards.

• Prior experience in incident response or security consulting.

• Experience in optimizing service delivery and process improvement.

🏝️ Benefits

• Leading compensation and equity awards in the market.

• Comprehensive wellness programs focusing on physical and mental health.

• Generous vacation and holiday policies to allow for rest and rejuvenation.

• Paid parental and adoption leave.

• Opportunities for professional development for all employees, regardless of their level or role.

• Access to Employee Networks, local neighborhood groups, and volunteer activities to foster connections.

• A vibrant office culture with top-notch amenities.

• Bonuses.

• Equity grants.

• Health insurance.

• 401k plan.

• Paid time off.