RCM Vendor Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for billing vendors, fostering strong relationships and ensuring effective communication.

• Serve as the operational liaison for offshore resources across various BPO vendors.

• Oversee daily production output, quality metrics, and productivity for offshore teams.

• Manage staffing, scheduling, and resource allocation in collaboration with offshore team leaders.

• Enhance communication between onshore operations and offshore teams.

• Conduct periodic vendor business reviews to pinpoint opportunities for improvement.

• Develop and enhance standard operating procedures for offshore operations.

• Spearhead process improvement initiatives to boost efficiency and accuracy, minimize errors, and improve collections.

• Convert vendor performance data into actionable insights.

• Organize training sessions on new features, system updates, and best practices.

• Ensure offshore teams are updated on RCM industry standards and regulatory changes.

• Aid in knowledge transfer and change management initiatives.

• Identify and mitigate risks associated with vendor operations.

• Contribute to vendor selection, contracting, and long-term sourcing strategies.

• Maintain operational relationships with current BPO vendor management.

• Escalate issues and coordinate resolutions with vendor leadership.

• Assist the Operations Manager with vendor performance data and insights.

• Collaborate with IT regarding system access, permissions, and technical support.

• Support the onboarding of new processes or team members with vendors.

• Serve as the escalation point for vendor-related issues affecting client billing outcomes.

⛳️ Requirements

• Associate's or Bachelor's degree in Healthcare Administration, Business, Finance, or a related field is preferred.

• At least 3+ years of experience in healthcare RCM (billing, coding, collections, or related fields).

• Experience in working with or coordinating offshore teams and vendors (direct management of employees is not required).

• Strong comprehension of revenue cycle processes, metrics, and industry standards.

• Familiarity with EHR/PM systems, claims clearinghouses, and payer regulations (DrChrono experience is a plus).

• Analytical mindset with a proven ability to analyze performance data and identify improvement areas.

• Excellent communication and problem-solving skills for managing remote/offshore relationships.

• Proficient in Microsoft Office Suite, especially Excel.

• Self-motivated and capable of working independently in a remote environment.

• Experience in process improvement or training is preferred.

• Healthcare billing/coding certification (CPC, CCS, or equivalent) is preferred.

• Must be eligible to work in the United States without sponsorship.

🏝️ Benefits

• Flexibility to work in a manner that suits you best within your country of employment – whether in-office, remote, or hybrid.

• Ongoing investment in your professional development.

• Access to a comprehensive health and wellness benefits package starting on Day 1, including an annual wellness stipend.

• 401k plan with up to a 4% match and immediate vesting.

• Generous and flexible (FTO) time-off policy.

• Employee Stock Purchase Program.