RCM Training Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, strategize, and implement training programs that support our clients and partners.

• Develop and execute comprehensive training programs utilizing various delivery methods.

• Create training resources such as user manuals, job aids, and visual presentations.

• Ensure timely updates to reference materials and online resources.

• Conduct both synchronous and asynchronous training for Revenue Cycle Management applications, including end-to-end processes and new release training.

• Facilitate training sessions for customers and partners, both small and large, employing suitable methodologies.

• Offer management insights regarding the learning progress of customers and partners.

• Utilize assessments, surveys, and metrics from one-on-one sessions to identify, communicate, and implement enhancements in training.

• Record and edit training sessions, e-learning modules, product launches, and company meetings.

• Upload training materials into the Learning Management System (LMS).

• Collaborate with the sales team to create and deliver engaging solutions.

• Ensure adherence to Inovalon policies, procedures, and mission statement.

• Maintain confidentiality and comply with HIPAA requirements.

• Undertake additional assigned projects and responsibilities.

⛳️ Requirements

• At least 3 years of experience in learning and development, with direct involvement in creating and delivering educational curriculum and content.

• Ability to plan and achieve goals leveraging independent judgment.

• Capable of efficiently creating or adapting training materials to align with policy and procedural changes.

• Advanced proficiency in the Microsoft Office suite (PowerPoint, SharePoint, MS Word, MS Excel, MS Outlook, Visio).

• Intermediate skills in authoring tools such as Adobe Creative Cloud, Articulate Storyline, and Camtasia Studio.

• Proficient in using CRM applications like Salesforce.

• Excellent verbal and written communication skills in customer service, including the ability to effectively diagnose issues and communicate solutions.

• Strong organizational abilities with meticulous attention to detail and effective prioritization.

• Ability to work independently while also assisting others as necessary.

• Proficient understanding of Healthcare EDI (ANSI X12, 835, 837, 270/271) is an advantage.

• Knowledge of HIPAA transaction code set is a plus.

• Experience with Software as a Service (SaaS) is beneficial.

• Bachelor’s degree or equivalent professional experience.

• Must possess authorization to work in the United States.

• This role is not eligible for immigration sponsorship.

🏝️ Benefits

• Performance-based incentives may be available alongside base compensation.

• Health insurance coverage.

• Life insurance benefits.

• Company-sponsored disability insurance.

• 401(k) retirement plan.

• Over 18 days of paid time off.

• Comprehensive benefits package offering a variety of options.

• Commitment to equal opportunity and an inclusive workplace.