Rare Disease Key Account Manager – Neurology

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Evaluate the business landscape within designated accounts to uncover access, operational, economic, and care-delivery challenges impacting the utilization of therapies for rare diseases.

• Create and implement account strategies that align with customer needs, portfolio expansion, patient access, site-of-care operations, and the continuity of treatment.

• Construct stakeholder maps and engage with clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.

• Convert account data and insights into opportunity hypotheses, action plans, and performance evaluations for sites.

• Oversee contracting opportunities for assigned accounts, facilitating internal approvals and supporting compliant negotiation and execution processes.

• Tackle barriers related to contracting, customer membership, ordering, distribution, formulary or pathway decisions, and product availability.

• Collaborate with colleagues in market access, pricing, trade, reimbursement, and legal/compliance to develop access solutions.

• Analyze buy-and-bill workflows, including acquisition, inventory management, benefit verification, prior authorization, coding, billing, payment, and financial risks.

• Enhance reimbursement readiness, inventory practices, ordering procedures, and patient financial navigation.

• Provide education and support to sites of care to bolster their readiness for initiating and maintaining therapy.

• Identify operational shortcomings impacting referrals, scheduling, infusion capacity, care coordination, and post-initiation follow-up.

• Coordinate on-the-ground execution with sales, medical, patient services, market access, trade, analytics, and brand partners.

• Share field insights regarding customer needs, competitive landscapes, reimbursement trends, and operational challenges.

• Track account performance and adjust priorities to achieve objectives in a compliant manner.

• Keep precise account plans, affiliations, activity records, and documentation of opportunities.

• Drive matrix planning and follow-through for key account initiatives.

⛳️ Requirements

• Doctorate degree with 2 years of sales and/or related account management experience; OR Master’s degree with 4 years of sales and/or related account management experience; OR Bachelor’s degree with 6 years of sales and/or related account management experience; OR Associate’s degree with 10 years of sales and/or related account management experience; OR High School diploma/GED with 12 years of sales and/or related account management experience.

• Experience with complex provider accounts, specialty clinics, health systems, infusion centers, or similar healthcare settings.

• Background in rare disease, specialty therapeutics, biologics, infusion, or other intricate buy-and-bill environments.

• Proficient in reimbursement, coding, benefit verification, prior authorization, and considerations related to clinic revenue cycles.

• Previous experience in contracting, account negotiation, or working with IDNs, GPOs, specialty pharmacies, distributors, or alternate care sites.

• Knowledge of clinic operations and the factors influencing site-of-care decisions.

• Strong business acumen with the ability to analyze account economics, reimbursement data, and performance metrics.

• Exceptional executive communication, problem-solving, and influencing abilities across clinical and administrative stakeholders.

• Capability to manage competing priorities, work independently, and collaborate effectively within cross-functional teams.

• Patient-centered and compliant approach to customer engagement and solution development.

• Willingness to travel approximately 40–60% within an assigned geographic area, including attending customer meetings, internal planning sessions, and industry events.

🏝️ Benefits

• Comprehensive employee benefits package.

• Retirement and Savings Plan featuring generous contributions from the company.

• Group medical, dental, and vision insurance coverage.

• Life and disability insurance options.

• Flexible spending accounts available.

• Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.

• Stock-based long-term incentives.

• Award-winning time-off policies.

• Bi-annual company-wide shutdowns.

• Flexible work models, including remote work arrangements when feasible.

• Opportunities for career development.

• Support for work/life balance.