Rare Disease Key Account Manager – Neurology

This is a fully remote position, open to applicants in Florida.

📋 Description

• Evaluate the business landscape across designated accounts to pinpoint barriers related to access, operations, economics, and care delivery that impact the utilization of therapies for rare diseases.

• Formulate and implement account strategies that align with client priorities, portfolio expansion, patient access, site-of-care challenges, and treatment continuity.

• Construct stakeholder maps and engage with clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.

• Convert account data and insights into opportunity hypotheses, actionable plans, and performance reviews for sites.

• Manage assigned account contracting opportunities by coordinating internal approvals and facilitating compliant negotiations and executions.

• Identify and resolve barriers related to contracting, ordering, distribution, formulary or pathway decisions, and product availability.

• Collaborate with market access, pricing, trade, reimbursement, and legal/compliance teams to develop access solutions.

• Assess buy-and-bill workflows, including acquisition, inventory management, benefit verification, prior authorization, coding, billing, payment, and financial risk considerations.

• Enhance reimbursement readiness, inventory management, ordering procedures, and patient financial navigation.

• Educate and assist care sites to bolster their readiness for initiating and maintaining therapies.

• Identify operational gaps affecting referral handoffs, scheduling, infusion capacity, care coordination, and follow-up post-initiation.

• Coordinate field execution in collaboration with sales, medical, patient services, market access, trade, analytics, and brand partners.

• Deliver field insights regarding customer needs, competitive dynamics, reimbursement trends, and operational challenges.

• Track account performance and adjust priorities to achieve agreed-upon objectives in a compliant manner.

• Maintain account plans, affiliations, activity logs, and opportunity documentation in required systems.

• Lead matrix planning and execution for priority account initiatives.

⛳️ Requirements

• Doctorate degree with 2 years of sales and/or relevant account management experience, OR Master’s degree with 4 years of sales and/or related account management experience, OR Bachelor’s degree with 6 years of sales and/or related account management experience, OR Associate’s degree with 10 years of sales and/or related account management experience, OR High School diploma/GED with 12 years of sales and/or related account management experience.

• Experience engaging with complex provider accounts, specialty clinics, health systems, infusion centers, or similar care settings.

• Background in rare disease, specialty therapeutics, biologics, infusion, or other intricate buy-and-bill environments.

• Familiarity with reimbursement, coding, benefit verification, prior authorization, and clinic revenue cycle considerations.

• Previous experience with contracting, account negotiation, or working with IDNs, GPOs, specialty pharmacies, distributors, or alternate care sites.

• Understanding of clinic operations and the factors influencing site-of-care decisions.

• Strong business acumen with the ability to interpret account economics, reimbursement information, and performance metrics.

• Proficient in executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.

• Capable of managing competing priorities, working independently, and executing through cross-functional teams.

• Patient-centered and compliant approach to customer engagement and solution development.

• Willingness to travel approximately 40–60% within an assigned geography for customer meetings, internal planning, and industry events.

🏝️ Benefits

• Comprehensive employee benefits package.

• Retirement and Savings Plan with generous contributions from the company.

• Group medical, dental, and vision insurance.

• Life and disability coverage.

• Flexible spending accounts.

• Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.

• Stock-based long-term incentives.

• Award-winning time-off plans.

• Bi-annual company-wide shutdowns.

• Flexible work models, including remote work arrangements where feasible.

• Opportunities for career development.

• Focus on work/life balance.