Radiology Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Reach out to physicians through email and phone to review cases as necessary.

• Inform customers about any delays in case processing and provide estimated completion timelines when available.

• Oversee the delivery of x-ray reports via fax.

• Communicate critical verbal x-ray findings to the requesting facility and/or physician.

• Document, investigate, and resolve customer inquiries using the computer system.

• Keep training manuals updated and distribute new or revised policies and procedures.

• Uphold regular attendance, punctuality, and a professional appearance.

• Develop and manage the staffing schedules for Support Specialists.

• Approve and arrange employee PTO and vacation requests.

• Train and supervise Support Specialists, and assist with performance evaluations.

• Rotate schedules to monitor performance and provide training across all shifts.

• Address general inquiries and support staff during their shifts.

• Offer off-hours support via phone as necessary.

• Liaise with IT regarding system status and new programming development and testing.

• Execute additional duties as assigned.

⛳️ Requirements

• Proficient in advanced medical terminology.

• Strong capability to identify and resolve issues effectively.

• Excellent English communication skills, both written and verbal.

• High level of computer proficiency.

• Exceptional communication abilities.

• Advanced skills in time management.

• Proficient typing skills; minimum of 35 words per minute.

• A minimum of 5 years of experience is required.

• Radiology experience is preferred.

• Superior verbal and written communication skills, with a solid understanding of proper English grammar, spelling, and punctuation.

• Strong interpersonal skills.

• Ability to maintain confidentiality for clients and patients.

• Availability for full-time work on Monday, Tuesday, Thursday, and Friday from 7 a.m. to 5 p.m.

• A team player with leadership qualities who is enthusiastic and detail-oriented.

🏝️ Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.