R2R Operations Excellence Lead

This is a fully remote position, open to applicants in Romania.

📋 Description

• Supervise the identification, execution, management, and sustainability of Continuous Improvement, Digital, and Innovation initiatives within the R2R tower.

• Oversee continuous employee training, assessment, and certification in Lean and Green Belt methodologies.

• Administer the annual maturity evaluation for R2R processes and provide actionable recommendations.

• Work alongside the R2R GPO to discover and promote process enhancement opportunities.

• Manage Ops Excellence Ambassadors within Service Delivery teams.

• Prioritize improvement suggestions into "Just do it" actions, Lean projects, and Green Belt initiatives.

• Create a thorough Automation Roadmap for R2R processes.

• Collaborate with business analysts and developers to ensure automation initiatives align with strategic business objectives.

• Partner with Service Management, Program Management Office, and Center Leadership teams.

• Ensure operational goals are in harmony with broader GBS objectives.

• Foster cross-functional collaboration and knowledge-sharing across GBS Centers.

⛳️ Requirements

• A Bachelor’s degree in Business, Operations Management, Engineering, or a related discipline.

• Lean Six Sigma Lean and Green Belt certifications (required).

• 8–10 years of professional experience, preferably within a GBS or BPO environment.

• 4–5 years of experience in operational excellence, process improvement, or similar fields.

• Previous experience as a Lean Six Sigma Black Belt is preferred.

• Proven project and change management capabilities.

• Capacity to manage multiple tasks effectively.

• Familiarity with Lean Six Sigma methodologies and principles of operational excellence.

• Strong leadership and teamwork skills.

• Analytical and problem-solving abilities with a keen attention to detail.

• Exceptional communication and presentation skills.

• In-depth knowledge of the R2R domain.

• Understanding of month-end closing, financial consolidation, and reporting frameworks.

• Ability to identify automation and GenAI opportunities in journal entries, reconciliations, and intercompany transactions.

• Skill in tracking and analyzing KPIs such as accuracy rates, timeliness, and productivity.

• Knowledge of IFRS, GAAP, SOX, and internal controls.

• A Project Management degree, diploma, or certification would be advantageous.

• Proficiency in MS Project, Minitab, and Mural is a plus.

🏝️ Benefits

• Fully remote work setup.

• Flexible working hours to accommodate US time zones.

• Occasional travel to other GBS Centers.

• Opportunities for training, testing, and certification in Lean and Green Belt methodologies.

• Mentoring and coaching opportunities.

• Collaboration with global and cross-functional teams.