Quality Specialist II

This is a fully remote position, open to applicants in Alaska, +26 more states.

📋 Description

• Execute audits by interpreting and applying relevant standards and requirements

• Strategize, develop, and communicate audits within a specified scope, including resource allocation

• Facilitate necessary meetings for effective audit execution

• Maintain up-to-date knowledge of procedural updates, audit methodologies, automated systems, subsystems, and reference materials

• Verify, document, and relay audit findings

• Create audit reports and assess corrective measures and follow-up actions

• Address audit findings and conflicts directly and with respect

• Identify patterns and root causes of discrepancies

• Suggest enhanced procedures and guidelines to Operations

• Collaborate with external departments on critical quality assurance matters

• Engage in, lead, and facilitate team meetings and work groups related to Quality Review & Reporting initiatives and incentives

• Articulate quality principles and align the audit function with the organization's goals

• Perform additional responsibilities as assigned

⛳️ Requirements

• High school diploma or GED (Required)

• Three (3) years of experience in claims, customer service, or enrollment, including one (1) year in quality audit, quality control, or quality assurance (Required)

• Bilingual proficiency in a specific language (English/Spanish) may be preferred (Preferred)

• Quality 101 certification (Preferred)

• Proficient in keyboarding

• Ability to communicate clearly and effectively in person and via telephone

• Capability to meet essential physical demands with or without accommodation

🏝️ Benefits

• Medical, vision, and dental insurance with low premiums for employees

• Optional benefits such as pet insurance

• Life and disability insurance

• Retirement plans, which include a 401K employer match and a pension plan that vests after three years of service

• Wellness incentives, including resources for mental well-being, counseling services, stress management programs, and mindfulness initiatives

• Generous paid time off

• Tuition assistance for both undergraduate and graduate degrees

• Employee recognition program

• Commuter benefits

• Free and convenient on-site parking

• Subsidized on-campus dining options

• On-site health and wellness activities

• Fitness and well-being center offering in-person and virtual workouts, along with nutritional counseling

• Shuffleboard and ping pong facilities available on campus