Quality Management Specialist III – Population Health

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Develop, assess, and evaluate operational policies, practices, and procedures that impact the entire department.

• Provide essential feedback on results to improve overall effectiveness.

• Manage, review, and analyze operations and services to ensure alignment with program goals and objectives.

• Utilize databases, dashboards, performance outcome data, and reports to assess operations and propose modifications.

• Work collaboratively with internal teams to identify gaps or opportunities for enhanced workflows or process adjustments for special populations.

• Act as a subject matter expert on special populations, regulatory requirements, policies, procedures, programs, and staff support.

• Deliver staff education and training on pertinent program elements.

• Oversee the allocation of resources for specialty populations, including the coordination of secure transportation requests.

⛳️ Requirements

• Bachelor’s degree in Nursing with one (1) year of experience providing care to individuals with complex physical, chronic, and/or behavioral health conditions; OR a Master’s degree in a Health or Human Services field with one (1) year of experience providing care to individuals with complex physical, chronic, and/or behavioral health conditions.

• Fully licensed by the state of North Carolina as an LCSW, LCMHC, LPA, LMFT, LCAS, or RN.

• A valid driver’s license is required.

• Must be a resident of North Carolina.

• Must be able to travel within the catchment area as necessary.

• Preferred: At least one (1) year of experience in clinical policy review, conducting audits, or quality improvement reviews.

• Must successfully pass a drug test as a condition of employment.

🏝️ Benefits

• A collaborative, mission-driven work environment.

• Competitive benefits package.

• Work-from-home options available for most positions.

• Opportunities for professional advancement within a diverse and inclusive culture.

• Flexible work schedules subject to management approval for certain roles.

• Health Insurance with no premium for employee coverage.

• Flexible Spending Accounts.

• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year.

• NC Local Government Retirement Pension (defined-benefit plan).

• 401k with a 5% employer match and immediate vesting.

• Public Service Loan Forgiveness (PSLF) qualifying employer.

• Quarterly stipend for remote work supplies.