Quality Control & Reporting Specialist

This is a fully remote position, open to applicants in Alaska.

📋 Description

• Implement quality-control standards across operational processes, recurring reports, dashboards, and client deliverables.

• Conduct quality assessments, data validation, reconciliations, and trend analysis to uncover errors, inconsistencies, and potential risks.

• Record findings, assess if issues are isolated or recurring, and assist stakeholders in taking corrective actions.

• Oversee compliance with business rules, contractual obligations, service level expectations, and departmental protocols.

• Collaborate with operations, quality, compliance, reporting, and technical teams to establish metrics and reporting requirements.

• Create and sustain operational, quality, compliance, and management dashboards utilizing Power BI, Cognos, or Tableau.

• Write and refine SQL queries for data extraction, validation, reconciliation, and ongoing reporting.

• Utilize Python or similar scripting tools for data preparation, automation, repeatable validation, and analytical reviews.

• Define and uphold KPI calculations, thresholds, exception views, report logic, and documentation.

• Validate reporting outputs against source systems and requirements, investigate discrepancies, and document assumptions and limitations.

• Facilitate discussions for requirements gathering and convert business needs into business rules, data definitions, acceptance criteria, test scenarios, and implementation tasks.

• Enhance reporting and process improvements through testing, implementation, user training, stabilization, and measurement.

• Coordinate quality assurance, reporting, and continuous improvement initiatives, tracking risks, dependencies, and issues.

• Present findings, insights, and recommendations to leaders, clients, and both technical and non-technical stakeholders.

• Share knowledge and contribute to standardized practices, documentation, and continuous improvement.

• Provide accurate, complete, timely, and well-documented reports, dashboards, and analytical outputs.

• Minimize recurring defects, manual reconciliation, avoidable rework, and unresolved data quality issues.

• Identify, escalate, remediate, and monitor quality and compliance concerns.

• Enhance visibility into SLA performance, workload distribution, operational trends, exceptions, and risks.

• Deliver assigned initiatives punctually with validated requirements, stakeholder alignment, and measurable outcomes.

⛳️ Requirements

• Minimum of 3 years of experience in quality assurance, quality control, business analysis, operational analytics, reporting, compliance, or a related field.

• At least 1 year of experience in executing quality reviews, compliance monitoring, audit support, data validation, or performance improvement activities.

• Proficient in SQL for data extraction and analysis, including joins, filtering, aggregations, and business rule logic.

• Experience in creating and maintaining dashboards and reports using Power BI, Cognos, Tableau, or a similar business intelligence platform.

• Familiarity with Python or another scripting language to assist with analytics, automation, or data quality validation.

• Understanding of KPI development, data quality concepts, requirements gathering, process analysis, testing, and documentation practices.

• Capability to interpret client, contractual, operational, or regulatory requirements and translate them into measurable controls, reporting specifications, or business rules.

• Strong analytical and problem-solving abilities.

• Excellent written, verbal, presentation, and data storytelling skills.

• Ability to work independently while juggling multiple priorities and collaborating across cross-functional teams.

• Competence in managing protected, confidential, and regulated information in line with applicable privacy, security, and organizational requirements.

• Reliable broadband internet is essential for teleworking.

• Willingness to work during required business hours aligned with operational needs.

• A Bachelor's degree in a relevant field is preferred, or an equivalent combination of education and experience.

• Preferred experience in healthcare, Medicaid, government, public sectors, regulated environments, client contracts, SLAs, regulatory reporting, Agile, Lean, Six Sigma, data governance, Microsoft Power Platform, Azure, AWS, certifications, project coordination, or mentoring.

🏝️ Benefits

• Work flexibility.

• Opportunities for learning and career development.

• Access to technical credentials and certifications.

• Generous and flexible vacation policy.

• Educational assistance.

• Leadership and technical development academies.

• 401(k) employer matching.

• Comprehensive health benefits.

• Reliable broadband internet is required for telework.